Service & Sales Support

Employer
Adande Refrigeration
Location
NR33 7NL, Lowestoft
Salary
Salary Negotiable (Based on Experience)
Closing date
18 Aug 2022

View more

Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time
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Job Details

Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.

We are recruiting for a role as Service & Sales Support, to assist customers/engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of our products. As part of the service team you will also be assisting our sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.

Essential Information:

Hours of work – Monday to Friday 08:30 – 17:00 with unpaid 30-minute break for lunch

Holiday – 30 days including bank holidays per full holiday year

Office Based - Lowestoft (Suffolk)

Key Tasks will include:

  • Arrange our engineers to attend service calls on customer’s units where required
  • Arrange correct service components in relation to service calls
  • Provide technical support to the customer
  • Provide technical support to the service engineers
  • Fulfil customer requests Maintain our NAV system closing service calls / process the relevant paperwork
  • Use our Salesforce system on a day to day basis
  • Assist in maintaining all service parts and price lists on an annual basis with direction from service supervisor
  • Good communication and reporting with team, service providers, and overseas partners
  • Process incoming sales orders and sales return orders
  • Check sales orders on NAV system for accuracy prior to confirmation to customer
  • Follow our customer journey process

You will need to:

  • Have a “passion” for producing first class customer service
  • Be Health and Safety focused
  • Demonstrate Good communication skills 
  • Show you are reliable and can work diligently
  • Help develop a teamwork approach, whilst maintaining your individual responsibilities
  • Create effective working relationships with service providers
  • Provide good customer service with the customer ‘in mind’
  • Be able to work as part of a team across multiple departments
  • Be comfortable working in a high paced environment
  • Ideally have basic Excel experience, although this is preferred but not essential

 

 

Company

Our People

Adande is proud to be made up of a talented team of people passionate about what they do. At all levels of the organisation, around the world, the Adande team are committed to providing the best refrigeration solutions in the market, built with our customers interests in mind.

Adande’s culture has been built on innovation and with this at the very heart of our business, finding new ways to improve and evolve our market is paramount. We strive to be more agile, and visionary. We look to remove complexity, continuing to be pioneers in our industry servicing some of the most interesting and inspiring culinary brands and helping them to deliver the quality that sets them apart.

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