Customer Service Administrator

Customer Service Administrator - National Accounts
Blisworth, Northampton
£10.98 per hour Plus Benefits including Pension, BUPA Medical Cash Plan, Life Assurance, 20 days’ holiday increasing with service, flexible hours/days

A vibrant, world-class and innovative recycling and renewable energy company has a vacancy for a Customer Service Administrator on a permanent basis. This is a rewarding and interesting role within a friendly multi-disciplinary team who work with many other teams across the business, and with national customers. Olleco is strongly committed to ongoing training and continuing professional development.

Olleco is the UK’s market leader for the collection and conversion of catering waste streams into renewable energy such as electricity, mains gas and biodiesel. We are also the UK’s leading supplier of vegetable oils for the catering industry.

Due to expansion, we are recruiting a Customer Service Administrator to join our team, servicing our national customer base and supporting our Account Managers with admin tasks for their customers. If successful, you’ll be joining a friendly, focused, supportive and professional team. This is a permanent position where the successful candidate will become part of the success of a company which is making a real difference to the UK’s circular economy and to the fight to reduce the impact of global climate change.

As a Customer Service Administrator, you’ll help to deliver a high-quality service to customers. Your other duties will include:

- Customer service admin - dealing with collection and delivery requests by email and telephone, the resolution of service issues and requests for information
- Answering telephone calls using headset via desktop application
- Inbox management – multiple mailboxes so the ability to manage changing priorities is imperative
- Processing of orders for fresh oil delivery and collection of waste oil
- Creation of new customer accounts on various internal systems
- Distribution of monthly collection reports to customers for the purpose of paying rebate for waste cooking oil
- Communicating with internal and external customers in a professional manner by email, telephone and teams
- Working hours/days flexible

You will need:

- Proven experience in an admin environment
- Experience of working in customer services
- Ability to work in a busy office environment
- Some experience of IT systems including a working knowledge of the Microsoft Office Suite, particularly Excel and Outlook and a willingness and ability to learn various internal systems
- Good telephone and communication abilities
- GCSEs in English and Maths at grade C/4 or equivalent
- The ability to manage changing and conflicting priorities
- Organised with a strong customer focus
- Able to work effectively as part of a small team and independently when required
- The ability to understand and follow set processes
- Able to travel to our Blisworth site at any time

This role can be offered with a hybrid working pattern (office and home based working) if this suits the successful candidate.

Customer service, call centre, retail, or catering experience could help your application but above all, we’re looking for a customer-focused, intelligent and enthusiastic individual with a willingness to learn, work hard and progress in a fast-developing and innovative renewable energy company with an exciting future