Customer Service Advisor

Customer Service Advisor 

Hinckley

Salary  £23,500 pa. Plus bonus and benefits package..

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy and expanding site in Hinckley. 

As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining an efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies. 

You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their Bodyshop the best in group. It’s an amazing team! 

Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Customer Service Advisor, the most important part of your job is to ensure complete customer satisfaction. Your experience working within a team will be vital, as well as face to face customer service skills. 

About You 

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience working in fast paced team role, within the automotive industry, be that dealership, accident repair, or sales.  A full UK/EU Driving Licence is also an essential requirement for the role. 

We will help and support you with the rest. 

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

•    fantastic bonus schemes 
•    free life assurance
•    well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
•    discounted, flexible Gym memberships
•    exclusive employee vehicle-leasing schemes 
•    pension & save-as-you-earn share scheme 
•    Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

We’re going places …

•    We’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate – few other businesses can offer you the volume, variety and long-term security as us;
•    We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group;
•    We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us.  So what are you waiting for?  

Apply Today