Immigration Ambassador Days & Nights

JOB TITLE: Immigration Ambassador Days & Nights
LOCATION: London Gatwick Airport
PAY RATE: Day shift £10.93 & Night shift £16.40
HOURS: Shift work, 12 h shift available , Full time, Fixed term contract

PURPOSE OF ROLE
To us, people are everything. We believe that any company, any brand, any idea, only exists because of its people. When we represent our clients’ brands we start with the insights we have about our audiences, and the knowledge of how our people work best, because we strive to be specialists in human connections.
Our vision is to be the clear choice for the brands we represent through engaged people, by making a difference to every person, every day. Because of this we don’t have brand values, we have people values. Don’t just talk, listen. Say “we” not “me”. Get stuck in, not stuck. Put your heart and soul into every brand. Don’t just commit, deliver. Always find a smile.

People
We're looking for a passionate and an engaging person to tell the story of the brand. As part of the Immigration Ambassador team, you'll help us to deliver a memorable experience and make a difference to the customer journey.
You’ll be responsible for bringing stories and products to life in ways that are truly inspiring and memorable.
The role is specifically customer service facing, and you will be supported with training by the client on shift throughout the project.
Due to the ever-changing COVID rules and regulations within travel, airlines are now asking for more support in Document checking passengers before they depart. Your role will be specifically ensuring that every passenger before they advance through immigration has the correct documentation

Primary tasks:
• Support passengers to ensure they are directed to the correct queue depending on status/nationality
• Manage EGate process – passenger eligibility, promoting correct use, rejected
passengers, failure reporting etc.
• Fully understand the hall management/contingency processes
• Q management
• Customer service support/handle enquiries
• Complete Q timings documentation daily and feedback to GA

Person Specification
• Support with que management and ensuring everyone is serviced in a timely manner
• Be resilient to enquires from customers throughout
• Have excellent customer service
• Role modelling to our clients and customers
• High standards of professionalism at all times
• Expectations of good uniform standards smart black
Blackjack Promotions are an extremely proud provider of incredible people to UK airports
and events across the UK. Over 80% of our HQ team started out as field staff and we know
that the people we recruit today will be the leaders of our future.
If you feel ready to join the team apply today, WE WANT YOU!
Successful candidates will be able to prove their right to work in the UK and provide last 5 years checkable employment/education history to go through the airport security checks