Service Office Administrator

Overall Job Purpose:
To provide efficient and effective governance support to the Service Management Office ( SMO ) and the Customer base. Assisting the Service Management Team in pro-actively managing Service standards, documentation, processes and procedures used throughout the Service Management function.
Working as part of a structured team, you will also provide support assisting with reporting requirements, Service Level Management attainment and some customer queries and service escalations.

Main Duties of the Job:
• Develop an understanding of the Service Management Function and its interaction / inter dependencies with other teams / functions.
• To ensure a consistent approach is applied to Service Management processes and procedures, including interface / handoffs with other teams.
• Ensure agreed Service Management standards are maintained across the function and identify gaps for remediation.
• Implement periodic reviews / audits at agreed frequencies for standard compliance
• Track progress with any improvement to standards and processes.
• Assist with any external compliance audits ( ISO 20,000 etc )
• Follow SCC best practice to ensure the highest level of service is provided to our stakeholders, both internal and external.
• Ownership and resolution of internal and external stakeholder challenges and concerns
• To ensure that all internal procedures are kept updated and comply with the required standards.
• To liaise with all relevant SCC functions / depts. including but not limited to Service Design, Transition, Operation ( IPC ).
• Act as the centralised Governance authority for Service Management providing guidance and corrective action plans to the Service Management Team.
• Utilise SCC automated systems and tools to facilitate streamlined processes.
• Preparation of standard documents and procedures.
• General administration duties required in managing the functional operation.
• Updating of the My SCC / SharePoint system as required/directed.
• Distribution of new procedures / processes
• Achieving and exceeding set targets.
• Maintain Service knowledge to an acceptable level and ensure that you are aware of any new releases/ updates / service catalogues
• Creation of customers account shares / SharePoint and maintenance of these accounts.
• To carry out other ad hoc duties as required in the best interests of SCC and the customer.

Skills, Knowledge and Experience:
• Experience of working in an administrative / service role.
• Good spoken and written communication skills.
• Good organisational and time management skills.
• Good 'people skills', for working with a range of colleagues and Customers.
• A professional manner.
• The ability to work to targets.

Interested ?
Then click the response button now !

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy