Customer Service Executive

We are currently working with growing, family-run SME who are actively seeking a Customer Service Executive to join their team based in Coventry. As a Customer Service Executive you will be handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge and desire, maximising revenue through follow up of sales enquiries, and working closely within regional teams to build strong relationships with customers.
Key duties and responsibilities...
* To process incoming calls, servicing the customer needs or directing them towards the relevant department of the business
* To respond to customers emails promptly
* Always offer customers extra buying options appropriate to their requirements
* Send out quotations promptly
* Follow up sample requests and other sales opportunities by telephone
* Setting appointments for external sales team where relevant
* First line processing and resolution of customer complaints / disputes, where these occur
Requirements
* Previous experience within a sales office setting
* Excellent telephone skills
* Excellent listening skills
* Highly articulate with a high standard of literacy
* A passion for offering a first class service
* Ability to work accurately at a fast pace
* Warm and friendly attitude
* Resilience when dealing with difficult discussions
* Previous experience in complaint handling and/or dispute resolution
* To be able to work within a team, in a busy environment.
* Highly Organised
* Ability to communicate to various levels both internally and externally
Hours: 8am - 5pm (Mon-Fri)
Benefits
* Salary of £27,000 - £28,000 per annum
* Bonus structure
* Lunch provided