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Central Solutions Officer

Employer
Trident Group
Location
Birmingham
Salary
£19998/annum
Closing date
5 Jul 2022

View more

Job Sector
Charity
Contract Type
Permanent
Hours
Full Time
Central Solutions Officer

REF/ 7231

Birmingham

£19,998.93 per annum.

37.5 hours per week

Permanent

Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance

Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

About the role

To operate the service of Central Solutions 24 hours a day, providing a high level of service including advice, guidance and assistance to our customers and stakeholders taking into account Health and Safety as a priority, whilst promoting continuous improvement for the lives of the customers.

Our customers enjoy the company of our employees, so are looking for people to be engaging, empathetic, imaginative and reliable to support them with their needs. As your employer, we will look after you by paying you in line with the Actual Living Wage, and giving you your Birthday off work every year, which is in addition to your 34 days holiday. We offer you a supportive employee assistance programme, with access to a GP whenever you need one, and a 24/7 support helpline because we know things get tough at times, and we all need some help.

Key Responsibilities:

To respond professionally to emergencies following policy and procedure and resolve customer difficulties out of normal hours of operation

To participate in the assessment of needs for people, making emergency referrals

To manage and control a range of ICT based data collections

To liaise with all professionals, and develop these relationships on behalf of customers to ensure that their rights are respected and that they receive quality support and advice appropriate to their needs

To report all repairs and maintenance matters to the appropriate company and internal teams as determined by the differing contract requirements

Liaise with wardens to ensure they are kept up to date with any changes relevant to emergency support to tenants. During warden absences, make regular calls to tenants of the schemes through the warden call system

High attention to detail and high level of accuracy

About You

A working knowledge of legislation in regard to Supporting People

General experience and knowledge of Supporting People

Experience of keeping accurate and compliant records

Experience of working with Microsoft applications

Excellent communication skills

Applying

All applications must be accompanied with a current CV with a cover letter explaining how they meet the role requirements, which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orient

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