Apprentice Customer Experience Advisor

Do you see yourself in an apprentice role?

Salary -£17,000 per annum plus Veolia benefits

Location - Kingswood House, Kingswood Drive, Norton Canes, Cannock WS11 8JP

Hours - Full time, 40 hours per week, Monday to Friday

Closing Date - 28th June 2022*

*Candidate shortlisting will take place as and when sufficient applications are received.

Are you a passionate and enthusiastic individual looking to broaden your mind by joining the Customer Service Apprenticeship Programme?

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, and wants to take their career in a direction where they can push for genuine change, to take up an exciting apprenticeship role in our Customer Experience team. And if you're passionate about giving great customer service, this entry-level role will suit you perfectly.

It doesn't matter if you're looking to start a career where you're making a difference everyone can see, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

Apprenticeship programme

During this 24-month programme, we will help you to develop your practical skills and knowledge required for you to succeed in this role as well as your future career. Throughout the 24-month programme, you will continue to develop your behaviours such as team working, problem-solving and customer focus. Veolia as a business is not only interested in what you accomplish, but the manner you do it.

As well as gaining a broad range of technical and professional knowledge and experience, you'll also gain academic and vocational qualifications such as Technical Knowledge Certificate in Customer Service and NVQ Competency.

What will you be doing?

You will be the first point of contact for all customer enquiries, ensuring your customers' enquiries are resolved
Recording an accurate log of communication history and resolutions
Build working relationships with internal and external customers
Administrative tasks such as logging queries, booking waste collections, sending welcome packs and other duties as required in a range of different systems

What are we looking for?

A minimum of 4 GCSEs Grade 4 (C or equivalent) or above/predicted to include Maths & English OR willingness to undertake functional skills in Maths & English Level 2 alongside the apprenticeship (you must complete these before the end of the apprenticeship)
A real commitment to providing a great customer experience
Excellent written and verbal communication skills including telephony skills
Patient and able to effectively handle conflict and provide empathy
Ability to multitask
Working knowledge of Google Office Applications e.g. Sheets/Docs (desirable)

Assessments

As a part of your online application, you will need to complete gamified assessment challenges before we can consider your application for this position. We promise it's not one of those boring assessments!

If you are successful at the application stage, we'll invite you to attend a virtual assessment day.

Our promise to you

We know that a genuinely good role goes both ways. So alongside your salary or hourly pay, you'll get 25 days of holiday plus an extensive benefits package, which includes our market-leading pension and share scheme, and a range of employee discounts. Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

Apply today, so we can make a difference for generations to come.

Please note that if a high number of quality applications are received, this vacancy may close early. To avoid disappointment, please apply with plenty of time before the stated advert closing date.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully