Customer Service Agent

JOB TITLE: CUSTOMER SERVICE AGENT
LOCATION: Manchester Airport
PAY RATE: £11.00 per hour
SHIFT PATTERN: 3am-1pm & 11am -7pm
WORKING HOURS: casual zero hours contract
The role is specifically customer service facing and you will be supported with training by the client on shift throughout the project.
Due to the ever changing COVID rules and regulation within travel , airlines are now asking for more support in Document checking passengers before they depart. You role will be specifically ensuring that every passenger before they advance through check in have the correct documentation and certificates e.g. Vaccination , PCR , LF results before they check in. this is to ensure passengers are aligned with the countries rules and regulations before entry. (Please double check if your unsure on the countries requirements and documents needed)
Person Specification
* Team members must be diligent and have an eye for detail while checking documents
* Please ensure you are verifying the documents in line with the rules and regulations set on the day for travel if you are unsure escalate it with a Manager or Team Leader
* Support with que management and ensuring everyone is serviced in a timely manner
* Be resilient to enquires from customers throughout
* Have excellent customer service
* Role modeling to our clients and customers
* High standards of professionalism at all times
* Expectations of good uniform standards smart black