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This job has expired

Immigration Ambassadors- Night shift

Employer
ABM Facility Services UK Ltd
Location
Gatwick, Surrey
Salary
£16.50/hour
Closing date
7 Jul 2022

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Job Sector
Apprenticeships
Contract Type
Temporary
Hours
Full Time
JOB TITLE: Immigration Ambassadors- Night shift
LOCATION: GATWICK AIRPORT
PAY RATE: £16.50 PER HOUR
SHIFT PATTERN: 11pm-5am / 11pm – 8am
WORKING HOURS: flexible night hours
The role is specifically customer service facing, and you will be supported with training by the client on shift throughout the project.
Due to the ever-changing COVID rules and regulations within travel, airlines are now asking for more support in Document checking passengers before they depart. Your role will be specifically ensuring that every passenger before they advance through immigration has the correct documentation
Primary tasks:
* Support passengers to ensure they are directed to the correct queue depending on status/nationality
* Manage EGate process – passenger eligibility, promoting correct use, rejected passengers, failure reporting etc.
* Fully understand the hall management/contingency processes
* Q management
* Customer service support/handle enquiries
* Complete Q timings documentation daily and feedback to GAL
Person Specification
* Support with que management and ensuring everyone is serviced in a timely manner
* Be resilient to enquires from customers throughout
* Have excellent customer service
* Role modelling to our clients and customers
* High standards of professionalism at all times
* Expectations of good uniform standards smart black

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