Housing Management Officer
- Employer
- Trident Group
- Location
- Birmingham, West Midlands, United Kingdom
- Salary
- £16270/annum
- Closing date
- 12 Jul 2022
View more
- Job Sector
- Care & Social Work
- Contract Type
- Permanent
- Hours
- Part Time
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Housing Management Officer
Sheltered Housing Services
30 hours per week
£16,270.80 per annum
Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 750 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.
The Group consists of;
Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.
About the Role
To provide a customer focused housing service provision and deliver a day-to-day intensive housing management service across Sheltered accommodation. This includes working in partnership with both internal and external teams to be accountable for monitoring and managing the service.
Our customers enjoy the company of our employees, so are looking for people to be engaging, empathetic, imaginative and reliable to support them with their needs. As your employer, we will look after you by paying you in line with the Actual Living Wage, and giving you your Birthday off work every year, which is in addition to your 34 days holiday. We offer you a supportive employee assistance programme, with access to a GP whenever you need one, and a 24/7 support helpline because we know things get tough at times, and we all need some help.
Key Responsibilities:
Daily monitoring of lease and service level agreements with partner agencies
Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishment of properties
Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service.
Adhering and assisting in the management of schemes allocations procedure
Monitoring and meeting relevant health and safety standards in properties
Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective
Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery
Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within service, preparations of rooms and site inspections
Monitoring and reducing issues of anti-social behaviour within services
Clearly communicating tenants’ responsibilities and tenancy compliance
Working with colleagues to maintain good link with the local neighbourhood
Effectively interpreting financial information relating to rents, charges, and contracts
Producing accurate and timely reports utilising string IT skills and a good knowledge of Microsoft application
About You
Experience of working with a wide range of vulnerable clients
Experience of keeping accurate and compliant records
Experience of housing management duties
Experience of liaison with agencies/partner organisations
Reliable and punctual
Ability to maintain confidentiality
Use of initiative
Flexible
Creative
Strong interpersonal skills
Excellent communication skills
High level of professional integrity
Person centre approach
Accurate
Methodical
Lone working
Applying
All applications must be accompanied with a current CV with a cover letter explaining how they meet the role requirements, which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK
All roles will be subjected to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)
Sheltered Housing Services
30 hours per week
£16,270.80 per annum
Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 750 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.
The Group consists of;
Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.
About the Role
To provide a customer focused housing service provision and deliver a day-to-day intensive housing management service across Sheltered accommodation. This includes working in partnership with both internal and external teams to be accountable for monitoring and managing the service.
Our customers enjoy the company of our employees, so are looking for people to be engaging, empathetic, imaginative and reliable to support them with their needs. As your employer, we will look after you by paying you in line with the Actual Living Wage, and giving you your Birthday off work every year, which is in addition to your 34 days holiday. We offer you a supportive employee assistance programme, with access to a GP whenever you need one, and a 24/7 support helpline because we know things get tough at times, and we all need some help.
Key Responsibilities:
Daily monitoring of lease and service level agreements with partner agencies
Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishment of properties
Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service.
Adhering and assisting in the management of schemes allocations procedure
Monitoring and meeting relevant health and safety standards in properties
Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective
Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery
Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within service, preparations of rooms and site inspections
Monitoring and reducing issues of anti-social behaviour within services
Clearly communicating tenants’ responsibilities and tenancy compliance
Working with colleagues to maintain good link with the local neighbourhood
Effectively interpreting financial information relating to rents, charges, and contracts
Producing accurate and timely reports utilising string IT skills and a good knowledge of Microsoft application
About You
Experience of working with a wide range of vulnerable clients
Experience of keeping accurate and compliant records
Experience of housing management duties
Experience of liaison with agencies/partner organisations
Reliable and punctual
Ability to maintain confidentiality
Use of initiative
Flexible
Creative
Strong interpersonal skills
Excellent communication skills
High level of professional integrity
Person centre approach
Accurate
Methodical
Lone working
Applying
All applications must be accompanied with a current CV with a cover letter explaining how they meet the role requirements, which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK
All roles will be subjected to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)
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