FM Performance Manager
Summary
Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers you structured personal development, progression opportunities and outstanding training? Well look no further!
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We do this by taking equality, diversity and inclusion into account in everything we do.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills.
Job description
To assist the Estates Facilities Management Area Manager and Regional FM Teams in delivering HMRC operations. Enabling robust planning and supplier management, utilising management information to determine operational, investment and compliance priorities.
- The role holder will design, implement and manage a range of key information tools to enable critical reporting to assist in intelligent and data driven decisions.
- The role holder will contribute towards the development of the HMRC estate through the design, implementation and management of lifecycle and strategic asset management programmes, and the optimisation of energy usage and space management.
- The role holder will determine the most appropriate programme of compliance checks to ensure all statutory and legislative obligations are met. This work will be delivered through the Regional FM Teams.
- The role holder will work in conjunction with Estates colleagues and specialists to ensure critical building service risks are identified, investigated and resolved appropriately, ensuring lessons learned and best practice are implemented across the Area.
- A requirement of this role will include regular travel to our Manchester office.
Responsibilities
As our Facilities Performance Manager you will be responsible for, but not limited to:
• Provide high quality data analysis to inform decision making and long term planning.
• Critically analyse Management Information, escalating areas of risk appropriately.
• Ensure delivery of agreed Area compliance programme through the Regional FM teams.
• Liaise with FM services leaders and technical experts, as required, to resolve any building specific issues or trend issues arising from the management information and compliance programme, ensuring agreed solutions are implemented.
• Report progress to Area Manager.
• Ensure all Estates stakeholders understand issues and actions to resolve .
• Working cohesively with other Estates teams to deliver timely advice, assistance and intervention to provide a quality service.
Establish and maintain a constructive and professional relationship with customers and service providers, including responding to queries / escalations from customers, in order to secure appropriate outcomes.
Essential Criteria:
• Critical analysis of building management information.
• Knowledge and understanding of CAFM, BIM and MI Systems.
• Experience of delivering building services statutory compliance programmes.
• Excellent knowledge of Microsoft office, including Word, Excel and Power Point
Essential Qualifications:
If not already held, you must be willing to obtain IWFM (formerly BIFM) Certification Level 4 within 2 years.
Our Offer
While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.
We offer you structured personal development, progression opportunities, and outstanding training.
Benefits
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension
Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers you structured personal development, progression opportunities and outstanding training? Well look no further!
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We do this by taking equality, diversity and inclusion into account in everything we do.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills.
Job description
To assist the Estates Facilities Management Area Manager and Regional FM Teams in delivering HMRC operations. Enabling robust planning and supplier management, utilising management information to determine operational, investment and compliance priorities.
- The role holder will design, implement and manage a range of key information tools to enable critical reporting to assist in intelligent and data driven decisions.
- The role holder will contribute towards the development of the HMRC estate through the design, implementation and management of lifecycle and strategic asset management programmes, and the optimisation of energy usage and space management.
- The role holder will determine the most appropriate programme of compliance checks to ensure all statutory and legislative obligations are met. This work will be delivered through the Regional FM Teams.
- The role holder will work in conjunction with Estates colleagues and specialists to ensure critical building service risks are identified, investigated and resolved appropriately, ensuring lessons learned and best practice are implemented across the Area.
- A requirement of this role will include regular travel to our Manchester office.
Responsibilities
As our Facilities Performance Manager you will be responsible for, but not limited to:
• Provide high quality data analysis to inform decision making and long term planning.
• Critically analyse Management Information, escalating areas of risk appropriately.
• Ensure delivery of agreed Area compliance programme through the Regional FM teams.
• Liaise with FM services leaders and technical experts, as required, to resolve any building specific issues or trend issues arising from the management information and compliance programme, ensuring agreed solutions are implemented.
• Report progress to Area Manager.
• Ensure all Estates stakeholders understand issues and actions to resolve .
• Working cohesively with other Estates teams to deliver timely advice, assistance and intervention to provide a quality service.
Establish and maintain a constructive and professional relationship with customers and service providers, including responding to queries / escalations from customers, in order to secure appropriate outcomes.
Essential Criteria:
• Critical analysis of building management information.
• Knowledge and understanding of CAFM, BIM and MI Systems.
• Experience of delivering building services statutory compliance programmes.
• Excellent knowledge of Microsoft office, including Word, Excel and Power Point
Essential Qualifications:
If not already held, you must be willing to obtain IWFM (formerly BIFM) Certification Level 4 within 2 years.
Our Offer
While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.
We offer you structured personal development, progression opportunities, and outstanding training.
Benefits
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension
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