Adaptations and Customer Alterations Coordinator

If you are passionate about delivering excellent customer service, you enjoy working as part of a team and strive to find the best way of doing things - you belong at Bromford.

As part of our Adaptations and Customer Alterations Team, you’ll be allocating work and tasks to our team of surveyors, monitoring, and processing cases; ensuring that all our customers receive the highest levels of service. In your role, you’ll build strong relationships, make new friends and have a genuinely positive impact on the lives of thousands of people.

You’ll be working across various systems, both proactively and reactively. All cases should aim to be completed within proposed timescales. You should action cases and tasks promptly, building and maintaining good working relationships with the Officer, Surveyor/s, external organisations and internal teams

To be a successful Adaptations & Customer Alterations Coordinator, we want you to:

Be experienced in housing/adaptations/ alterations, having held a customer service or strategic property role before
Use initiative; be experienced working under pressure and be able to adapt to change
Have experience in using Bromford systems (D365, Capita, Orchard and ActiveH would be ideal, although not essential) and willing to learn any future systems
Have excellent organisation skills and the ability to work to deadlines
Bring a good understanding of health and safety
Have good general knowledge of Property systems, adaptations, alterations and maintenance
Collating, archiving, scanning, naming and uploading/downloading documents to and from Bromford’s document management systems
Be experienced in using Microsoft software and systems
Pride yourself on delivering excellent customer service
Be a great ambassador for Bromford.

This role is based in our Wolverhampton office (WV10), although other locations may be considered. Due to the nature of the role, a DBS check will be completed for the successful applicant.

Consideration to be given to anyone with experience working in roles such as property assistant, aids & adaptations advisor, estate agent, lettings negotiator, property advisor or customer service advisor amongst others.

Closing date for applications is 29th June with interviews taking place on 7th and 8th July

A place to be you!

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the .

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application