Junior IT Support Analyst

IT is a key area of investment for us. To realise our ambitious plans, we’re now looking for a talented Junior Support Analyst to play a key role in delivering first-class user support and helping us maintain our IT systems. 

Clarkson Evans is the largest electrical contractor in the new build housing sector, wiring over 24,000 homes and exceeding turnover of £60m in a typical year. Headquartered in Gloucester and established for over 40 years, we work for all of the leading house builders, operating nationwide. We have a strong focus on using technology to streamline processes, connect with our 850 staff, and offer the best level of service we possibly can to our customers. In the role of Junior Support Analyst, you’ll be an important member of a team that’s helping us stay ahead of the curve.

With forthcoming projects including hardware refreshes, SD-WAN, accelerated cloud adoption, the implementation of a unified communication platform, the ongoing development of our very own company app and the drive to better integrate our systems, it’s an exciting time for our IT Team. You’ll be able to learn from highly experienced senior colleagues and progress with us as your skills develop.

Clarkson Evans is an equal opportunities employer and we’re proud of our fair and inclusive recruitment process. We recognise the benefits of having a diverse workforce and welcome applications from candidates from all backgrounds. If you have any special requirements which would help you with our application process, please let us know by emailing jobs@clarksonevans.co.uk

Responsibilities:

• Providing 1st line, desk side and remote IT support to all users.
• Escalating IT issues to more senior members of the IT team where appropriate.
• Working with senior colleagues to gain knowledge of solutions and fixes to common issues, documenting processes for internal use and for user guides.
• Helping to diagnose, trouble-shoot and resolve technical IT issues.
• Repairing various IT equipment within the office.
• Following the starter/leaver process for creating and disabling user accounts in accordance with HR requirements.
• Setting up and configuring new laptops, desktops and mobile devices and deploying software to existing ones as required.
• Assisting the Facilities Department to complete internal user moves, including IT & phones.
• Delivering IT inductions and training to new employees.
• Construction of RJ45 network cables were necessary.
• Assisting in supporting and maintaining MS server/desktops and MS Exchange.
• Ensuring the IT store and build rooms are tidy and clear of IT waste.

Skills & Attributes: 

• Good general IT skills and a knowledge of Microsoft products (Windows, Outlook, Excel, Word).
• GCSE grade 4/C or above (or equivalent) in English and maths and at least 3 GCSEs grade 4/C or above in any other subjects, with one being a technology subject. Further education such as A-Levels or NVQs in a relevant subject would be an advantage.
• A proactive and enthusiastic approach, driving continuous improvement.
• Works well as part of a team, but happy to take on independent tasks.
• Confident to speak to customers both face to face and over the phone.
• Pays close attention to detail and takes pride in getting things right.
• Ability to analyse and solve problems.
• Eager to learn quickly, driven to gain knowledge and develop skills.
• Full driving licence and willingness to travel as required to other company sites for the purpose of onsite support.

Experience: 

• Some experience working in a 1st line or similar IT support role, preferably to defined SLAs.
• Demonstrable advanced usage of Windows 10. 
• Previous use of IT Service Management tools.
• User account management, preferably AD.
• Knowledge of group policy, antivirus software administration and any exposure to Microsoft server, virtualization or cloud technologies would be greatly beneficial.

We offer a Company pension scheme, life assurance and a discretionary bonus scheme.  Staff receive gym membership discount, free fruit is provided in the office and we have a support and counselling service available to all employees.  We have free parking onsite and an early finish on a Friday. In addition, we organise Christmas and summer social events for staff and a Children's Christmas party.

Applications will close as soon as sufficient applications have been received.