Customer Service Manager (Maternity Cover) 18 month Fixed-Term Contrac

Customer Service Manager (Maternity Cover) 18 month Fixed-Term Contract
Liverpool, Merseyside
£28,840 Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service)

This is an amazing opportunity to help save the planet by making a positive impact in a ground-breaking business that truly puts safety at the heart of everything it does and has big plans for the future.

Olleco is on a mission to help protect the planet, working together with thousands of food service businesses to ensure that greenhouse gas emissions are reduced by hundreds and thousands of tonnes. We are now looking for a Customer Service Manager to join our team and help us to continue to do things the right way.

With over 1,000 colleagues in multiple sites nationwide, we supply premium cooking oils and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As a Customer Service Manager, you will be a fundamental part of our team, enabling us to continue with our mission to help protect the planet whilst supporting the smooth running of our Liverpool Customer Service Team.

Why join us?

- You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment
- We’re growing and so you will be able to develop your own career
- We provide opportunities for you to develop your career and pride ourselves on promoting from within

What we expect of each other

- That each of us act like owners of this growing business
- We collaborate to enable the business to be the best it can be – especially when it comes to safety and wellbeing!

This is the role that’s on offer for the right person

You will be an advocate for our independent sector customers and will promote a customer first culture throughout the regional independent sector sales team. You will be responsible for ensuring our customers are at the centre of everything we do. You will work closely with local operations and central support office teams in delivering customer service and customer communication excellence in ways which are profitable and beneficial for both Olleco customers and for Olleco.

You will support sales with bringing on board and retaining all customers for the long term. This role has 3 direct reports.

Interested?

What are we looking for? As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start! We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.

We will be looking for:

- People management experience; the ability to lead, connect and inspire
- Customer-focused; deliver customer service to a consistent excellent standard and complaint handling experience
- Account management
- Strong negotiation and influencing skills
- Report preparation and ability to use computer systems

So, if you’re seeking an opportunity as a Customer Service Manager, please apply via the button shown