Senior UX Designer - Wolverhampton, West Midlands County

If you are an experienced UX design professional, somebody who enjoys building relationships has strong attention to detail and specialist experience in user centred design - you belong at Bromford.

We’re looking for a senior UX designer to take the lead for user experience at Bromford, embodying a user centred design approach to develop simple but effective journeys.

Owning our design system, you will ensure we are simple to do business with. You’ll help our many stakeholders reach their end goal quickly and efficiently on their chosen platform. You will help us build strong relationships with our customers and colleagues, enabling them to thrive through a user first, mobile best approach.

You’ll act as the voice of the user, working with subject matter experts across the business, alongside a small team which includes a content designer and digital experience specialist on the end-to-end journey of a service. You will fly the flag for accessibility - ensuring all our products meet WCAG (Web Content Accessibility Guidelines) 2.1 AA standards. You will also be hands on in arranging and interpreting user research and incorporating the feedback in your journeys, mock-ups, and prototypes.

We want you to take ownership of user experience across the organisation, embedding principles of good user experience, and educating colleagues around customer centric approaches to design. You will own and iterate our digital toolkit/design system, so it remains informed by user research and best practice, ensuring a consistent approach to look and feel across our digital portfolio.

You’ll develop user journeys, personas, wireframes/flows, UI designs (high and low fidelity) and prototypes based on user need and stakeholder requirements. As the team is small, at times you will support in service design, and act as a product owner to help shape backlogs and develop roadmaps. Working closely with others in the digital team and wider business, you will support user testing that would include remote and in-person testing, and focus groups with customers.

You’ll support in the development of information architecture and site taxonomy, and champion an agile and iterative approach to design, helping establish an agile/scrum approach within the business.

The most rewarding part of your role is knowing that you’ll play a vital role in helping our 100,000 people to thrive in their homes, and that our 1800 colleagues can deliver their work effectively and efficiently. For us, it’s much more than putting a roof over someone’s head. It’s about building trust, building relationships, and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves.

As our UX designer, you will have:

Experience a senior or mid-weight UX designer with a varied portfolio of delivering journeys to help customers quickly and simply engage with a service.
Have experience working with transactional journeys (online payment, submit a request) and marketing solutions, across multiple devices/ breakpoints.
Working knowledge of atomic design principles, or similar
Experience in supporting internal stakeholders in the creation of user stories & requirements
Experience of supporting the prioritisation of a product backlog, using tools such as Azure DevOps and Jira, and project management tools such as Asana.
Experience in coaching and mentoring other team members, including critiquing work and providing constructive feedback
Ideally, experience working with third-party offshore developers
Thrive on technical detail, but also the opportunity to fail fast through innovation
Ability to think logically and methodically to help solve business problems.
Understanding of digital accessibility, specifically WCAG 2.1 AA guidelines and their impact on user experience
Persuasive communication and storytelling skills, to help bring colleagues on the journey
Diplomatic; you can build rapport with colleagues to help them resolve conflicting requirements
Collaborative; Can work out loud across multi-disciplinary teams
A passion for user experience and human design, with a focus on continued professional development and ongoing research and learning.
Ability to present concepts to a range of internal stakeholders at all levels (c-suite to frontline) as well as customers
Ability to work as part of product teams, but as the independent voice of user experience in an organisation
Working knowledge of key coding languages and front-end development (HTML / CSS)
Experience in design and prototyping tools such as Adobe XD, Figma or Sketch, as well as other supporting tools such as Photoshop and InVision.
Experience with user research tools such as Optimal Workshop and Hotjar and effective focus groups and user testing approaches.
Strong influencing and negotiating skills to defend UX recommendations and arguments confidently and robustly
Plan and implement the overall user research strategy and methodsThere will be a mix of office and home working with the expectation of you being visible in any of the office locations 2 days per week. Our offices are in Wolverhampton (WV10), Tewkesbury (GL20), Chipping Sodbury (BS37) and Lichfield (WS13).

We would love to hear from people with previous experience as a UX designer, senior UX specialist, digital experience, interaction designer, digital design specialist, user researcher, service designer, or something similar.

A Place to be you!

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

Closing date for applications 6th June with interviews taking place w/c 13th June.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success, and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the .

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application