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Contract Services Operations Executive

Employer
Ricoh
Location
Northampton
Salary
£28500 - £30000/annum
Closing date
6 Jul 2022

View more

Job Sector
Apprenticeships
Contract Type
Permanent
Hours
Full Time

Job Details

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Located: Northampton, (Ricoh operate a vibrant working policy giving you flexible hybrid working options)  

Package: To £30,000 plus Company Bonus & Benefits

Flexibility - Happy to talk flexible, remote and hybrid working – flexibility on days/hours

Ricoh is a global technology business, where our ambition is to harness solutions to boost productivity, enable creativity and help people achieve a sense of fulfilment – all while driving innovation.

We are leading the way with an extensive portfolio of products & sophisticated end-to-end solutions that unleash teams’ potential through Digital Workplace solutions, that capture the full value of Cloud & Infrastructure, which create streamlined business processes, that detect, predict & prevent cyber-attacks and which enhance digital experience.

At Ricoh, we ensure that change is positive and that it sparks employee engagement, releases innovation, improves security and drives sustainability.

Due to an internal promotion, we now have a new opportunity for someone to join our operations team to be responsible for the successful daily operational service delivery to respective customers, ensuring exceptional service is provided and contractual SLA’s are met you will be responsible for processing contractual activity and will need to ensure data entry is accurate for internal/external reporting purposes.

Ricoh UK Core Values

What you will be doing...

Be the main point of contact for the service and of the Ricoh brand through delivering services to the customer, ensuring timely delivery of all orders 

Actively source products and services from existing suppliers (& on occasion, new vendors) and negotiate excellent rates, rebates and/or pricing to achieve both contractual savings for the customer 

Delivering on all aspects of operational, commercial and legal parameters associated with customer contracts 

Ensuring all order processes up until the ‘quote issued’ stage is delivered within contractual SLA 

Process all contractual activity while paying close attention to detail throughout to ensure data entry is 100% accurate within various software and systems

Support customer and internal meetings, audits and reporting requirements and any other reasonable requests linked to contractual delivery

You will ideally have...

Highly motivated and focused to deliver exceptional service and to drive revenue uplift

Confident approach to customer management and developing key relationships 

Excellent customer facing skills with experience of customer facing activity

Sound understanding of contractual and commercial requirements 

Strong experience and ability to negotiate with suppliers with ability to secure discounts and rebates

Experience of managing accurate data through systems, provision of reporting and strong analytical skills 

Ability to deal with escalations both internally and from the customer or supplier with ability to manage conflict situations through to positive resolution

Good eye for detail and ability to see and apply improvements to process

Excellent organisational, time management skills

Self-motivated and flexible with ability to work under pressure

Excellent numeracy skills with strong commercial acumen

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect...

What we can offer you:

• An inclusive workplace

• Excellent package: solid basic, strong bonus and company benefits

• Flexible and hybrid working in line with role requirements

• Career development and life-long learning opportunities

• Opportunity to join a global company

Working towards a sustainable future

Our approach to sustainability is to pursue a balance of People, Planet and Prosperity and we’ve incorporated a range of Environmental, Social and Governance (ESG) objectives in our overall business strategy, tackling seven priority issues including Zero-Carbon Society, Circular Economy, Open Innovation and Diversity & Inclusion. We’re also accelerating our energy-saving initiatives and use of renewable energy, as well as providing digital services for new ways of working.

We are an equal opportunities employer

Ricoh UK is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief

Company

Joining Ricoh means stepping into an environment where innovative ideas and global leadership in office technology solutions are second nature. Here you can find out what it means to work for Ricoh, along with career opportunities in your region.

 

Inclusive workplace

We respect people as individuals and value their differences. We're committed to creating a workplace environment that is fair, flexible, and promotes personal and professional growth. We believe a diverse workplace brings fresh ideas and creates a more enjoyable place to work.

 

Our values

Our founding principles; love your neighbour, love your country and love your work, are truly reflective of what our people aspire to and underpin everything we do as a global organisation. We value the importance of open and honest communication, act with integrity and embrace a culture that encourages growth.

 

Imagine. change.

Change is driven by imaginative thinking – that is the proposition of the Ricoh brand. Imagine and Change are two words to describe the way we work and bring value to our customers.

 

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