Customer Service Assistant

Customer Service Assistant - Oilsense
Blisworth, Northampton
£21,403.2 Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service)

This is an amazing opportunity to help save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future.

Olleco is on a mission to help protect the planet. Working together with thousands of food service businesses, greenhouse gas emissions are reduced by hundreds and thousands of tonnes. We are now looking for a Customer Service Assistant to join our team and help us to continue to do things the right way.

With over 1000 colleagues in multiple sites nationwide, we supply premium cooking oils, and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As a Customer Service Assistant, you will be a fundamental part of our team, enabling us to continue with our mission to help protect the planet whilst delivering a high standard of customer service combined with a strong focus on regular order fulfilment, customer retention and new customers.

Why join us?

- You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment
- We’re growing and so you will be able to develop your own career
- We provide opportunities for you to develop your career and pride ourselves on promoting from within

What we expect of each other:

- That each of us act like owners of this growing business
- We collaborate to enable the business to be the best it can be – especially when it comes to safety and wellbeing!

This is the role that’s on offer for the right person:

- Plenty of training activities
- Opportunities for personal development

A little bit more about the role:

- Work as part a customer service team
- Ensure prompt and accurate communication with customers as required
- Provide advanced notice to customers of service delivery schedule provided by the operations team
- Work with customers to help them combat UCO theft
- Work with and support the national sales team
- Act as first response for incoming calls
- Provide an appropriate level of support for other teams
- Help identify opportunities to improve service and retention activity to keep Olleco ahead of its competitors
- Support delivery of sales and customer service targets

Interested?

What are we looking for? As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start! We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.

We will be looking for:

- Relevant work experience which can include: catering, telesales, customer service or other customer facing roles
- Good telephone manner
- Good communication skills
- The ability to understand and follow processes
- Attention to detail
- Ability to use computer systems - GCSE or equivalent in English and Maths (grade C/4 or above) required

To apply for the role of Customer Service Assistant, please apply via the button shown.

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator