Customer Service Advisor

Customer Service Advisor to join us, to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience.

How you'll make an impact:

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
• Raises manual notes for permitted scenarios and updates Manual Log
• Raises credit notes adhering to the credit note request procedure
• Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Completes manual template to create Proforma Invoices as required
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products, services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develops strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity

We'd love to hear from you if you have:

• Confident and clear communication skills across all contact channels
• Capable of prioritising workload and solving problems
• Able to remain focused in a busy telephone environment
• Willingness to learn about industry, products, customer and agent requirements

What's in it for you:

• Salary: £21,000 per annum dependent on experience
• Extended parental support leave
• Open to discussing flexible working
• Mentoring schemes
• Perks at work
• Dedicated talent development team to help your career progress
• Generous pension scheme
• Mental health wellbeing ambassador support