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Customer Complaints Handler - 9 Month Contract

Employer
Bromford
Location
Wolverhampton, West Midlands County
Salary
£22000 - £26000/annum £22,000 - £26,000 per annum dependin
Closing date
6 Jul 2022

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Job Sector
Customer Service
Contract Type
Temporary
Hours
Full Time
If you are passionate about providing excellent customer service, you enjoy building relationships and getting to know people - you belong at Bromford.

To be successful here, you’ll need to be someone who genuinely connects with people. A friendly and approachable person who prefers working together to solve problems, rather than telling people what to do. You’ll need to be hardworking, resilient and be confident enough to challenge decisions and take decisive action to get the right outcome.

As part of the Bromford team, you’ll play a vital role in helping us provide safe, secure and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone’s head, it’s about building trust, building relationships and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves.

As a customer solutions advisor you will act as a facilitator between Bromford and our customers and are responsible for evaluating customer complaints. You’ll be managing your workload of customer complaints, so you’ll need to have open, honest and difficult conversations with customers, putting yourself in their shoes, building relationships and turning complainants into advocates.

You’ll investigate all complaints from an impartial and unbiased view, identifying the root cause and reporting clear and accurate lessons learned. You’ll be the main point of contact for customers during their complaint journey, working with other colleagues in the business to resolve problems together.

This is a 9 month contract, full time role working 37.5 hours, Monday to Friday. You will be based in our Wolverhampton (WV10 6TB) office.

What do you need?

To have previously worked in a customer services role, ideally with some complaint handling experience
Influencing and negotiating skills
A can-do attitude and a real desire to help our customers, taking a balanced view of each situation
Strong IT skills are essential
A good eye for detail and strong numerical skills
Resilience. Things rarely stand still at Bromford so you need to be someone who embraces change and can bounce back after dealing with challenging conversations
Ability to work in a fast-paced, ever-changing environment - flexibility is essential
Commitment to our DNA and be a great ambassador for Bromford.
If you have previous experience as a complaint advisor, complaint handler, customer service advisor, call centre advisor, customer support advisor, customer telephone advisor, or something else similar, it would be great to hear from you.

Closing date for applications 12th June 2022

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