Customer Service Supervisor
- Employer
- Phoenix Medical Supplies
- Location
- Runcorn
- Salary
- £28612/annum Competitive
- Closing date
- 6 Jul 2022
View more
- Job Sector
- Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
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Customer Service Supervisor
The PHOENIX Group are currently looking for Customer Service Supervisor who has a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times.
About the role:
This position is for 37.5 hours a week. You will lead a team of customer service advisors to deliver excellent customer service in a busy environment. The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes dealing with incoming calls, placing customer orders, investigating and resolving customer queries, informing customers on all aspects of our services and product ranges, and proactive service calls.
Who we want:
Experience of managing people in a busy customer service environment is required. You will be customer focused with professional telephone and written communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills.
A customer service NVQ or experience in the pharmaceutical industry is desirable but not essential.
In return we offer fantastic training and coaching with ongoing development opportunities.
INDPMS
The PHOENIX Group are currently looking for Customer Service Supervisor who has a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times.
About the role:
This position is for 37.5 hours a week. You will lead a team of customer service advisors to deliver excellent customer service in a busy environment. The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes dealing with incoming calls, placing customer orders, investigating and resolving customer queries, informing customers on all aspects of our services and product ranges, and proactive service calls.
Who we want:
Experience of managing people in a busy customer service environment is required. You will be customer focused with professional telephone and written communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills.
A customer service NVQ or experience in the pharmaceutical industry is desirable but not essential.
In return we offer fantastic training and coaching with ongoing development opportunities.
INDPMS
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