Technical Support - Infrastructure
Demand for SCC's Data Centre continues to grow across both new and existing technologies. As a result we need to ensure we are bringing in the best talent to support our customers.
Are you an experienced technologist with a passion for delivering technology services aimed to ensure our customers continue to experience the best possible services delivered by teams of truly awesome people? Or are you an upcoming technology evangelist with a passion for emerging technology and feel the time is right to make a change for the difference?
If so and you would like to open your world to opportunities in a fast paced, exciting business that empowers people to become the best they can be then get in touch with our recruitment team now!
Due to continued success and growth, our Data Centre, Cloud, and Service Operations division continues to evolve, scale and invest. We now have an exciting opportunity for a technology professional to join the UK’s biggest and best privately owned managed services provider.
The key objective of the role is the support and administration of the multi tenanted Virtualised estates in an efficient and timely manner such that SLA targets are met and customers are satisfied. The engineer will work within a team interfacing with other internal and external support teams. The relationship between teams and mindfulness of technical dependencies and consequences ensures impact to the customers’ business is minimal.
Key Responsibilities
* This is a “hands-on” technical position that requires a good level of knowledge on Core Infrastructure (Core Foundation Server Roles, AV, M365, Hardware etc).
* Act as the primary technical escalation point for major incidents related to the team’s service deliverables.
* Supporting the team in the advanced troubleshooting of customer’s environments.
* Managing incidents and problems appropriately within agreed service levels.
* Perform Technical root cause analysis on reoccurring incidents in conjunction with Problem Management.
* Assist with projects to ensure designs of technical solutions are in line with the requirements of the customer.
* Ensure technical documentation is maintained to a professional standard.
* Identify Technical Problems and potential Service Improvements across customer environments.
* Log calls with third party vendors (Microsoft, IBM, VMware or Citrix) and manage where necessary.
* Ensure correct configuration of all Core Infrastructure components and supported technologies, including, but not limited to; Hypervisor, Hardware, Server OS & Roles and AV.
* Contribute to delivering Technical excellence across Datacentre Services.
* Identify, Contribute and work towards the technical and service goals defined by DCS management.
* Will be required to participate in an on-call Technical escalation process outside of UK Business hours.
* Creating and performing authorised changes to customer environments, and attending CABs Scheduled patching of Virtualised environments.
* Contribute to the continuous improvement programmes (SIPs / technical roadmaps) of all technology platforms across the datacentre.
* Assist with acceptance into service, understanding the operational support requirements for all new implementations and enhancements/upgrades.
* Contributing to delivering team performance.
Attributes of Successful Candidate
Excellent hands on technical knowledge.
Determined, can-do attitude.
Ability to work on own as well as part of a team.
Attention to detail.
A good work ethic.
ITIL awareness.
Excellent organisation skills.
Professional and presentable at all times.
Ability to handle difficult and demanding customer environments.
General technical awareness of hardware and software desktop environments and corporate structures
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and Operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and the ability to handle concurrent work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base. Ability to Provide Technical guidance to 1st line/2nd line analysts; leading by example at all times especially during Major Incidents.
Skills
Essential:
Minimum 3 years’ hands on experience supporting technical environments.
An excellent understanding and practical knowledge within a number of the following technologies:
* Microsoft AD (Active Directory) and integrated elements/processes such as DNS, GPO, AD DS and RBAC.
* DHCP Server (Microsoft).
* AV (Anti-Virus with key products being Sophos, McAfee & Symantec).
* Web Filtering (WebSense/Symantec/etc.).
* Microsoft SharePoint.
* Cloud Technologies and Environments.
* Microsoft server products (Windows 2012 to 2019).
* Exchange Server (2010 to 2019/Exchange Online).
* VMware / Hyper-V.
Technical knowledge of virtualisation technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, SRM, SCVMM, Hyper-V)
Appropriate certifications or experience in core technology platforms.
Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
Ability to work under pressure and to tight deadlines.
Excellent communication skills, both written and oral with strong presentation skills.
Ability to use ITSM tools to manage incidents/changes/problems tickets.
Ability to manage conflict/challenges within a working environment.
Currently holds or willing to undertake Security Clearance.
Desirable:
ITIL Certified or experience using the ITIL processes.
Experience of working in a multi-client solutions provider.
An understanding of Citrix technologies (XenApp, XenDesktop, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients.)
Experience of public cloud platforms and administration of them.
Degree in Computer Science, Software Engineering, MIS or equivalent preferred.
ITIL qualification or awareness of the ITIL processes.
Scripting knowledge.
Interested ?
Then click the response button now !
At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.
Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy
Are you an experienced technologist with a passion for delivering technology services aimed to ensure our customers continue to experience the best possible services delivered by teams of truly awesome people? Or are you an upcoming technology evangelist with a passion for emerging technology and feel the time is right to make a change for the difference?
If so and you would like to open your world to opportunities in a fast paced, exciting business that empowers people to become the best they can be then get in touch with our recruitment team now!
Due to continued success and growth, our Data Centre, Cloud, and Service Operations division continues to evolve, scale and invest. We now have an exciting opportunity for a technology professional to join the UK’s biggest and best privately owned managed services provider.
The key objective of the role is the support and administration of the multi tenanted Virtualised estates in an efficient and timely manner such that SLA targets are met and customers are satisfied. The engineer will work within a team interfacing with other internal and external support teams. The relationship between teams and mindfulness of technical dependencies and consequences ensures impact to the customers’ business is minimal.
Key Responsibilities
* This is a “hands-on” technical position that requires a good level of knowledge on Core Infrastructure (Core Foundation Server Roles, AV, M365, Hardware etc).
* Act as the primary technical escalation point for major incidents related to the team’s service deliverables.
* Supporting the team in the advanced troubleshooting of customer’s environments.
* Managing incidents and problems appropriately within agreed service levels.
* Perform Technical root cause analysis on reoccurring incidents in conjunction with Problem Management.
* Assist with projects to ensure designs of technical solutions are in line with the requirements of the customer.
* Ensure technical documentation is maintained to a professional standard.
* Identify Technical Problems and potential Service Improvements across customer environments.
* Log calls with third party vendors (Microsoft, IBM, VMware or Citrix) and manage where necessary.
* Ensure correct configuration of all Core Infrastructure components and supported technologies, including, but not limited to; Hypervisor, Hardware, Server OS & Roles and AV.
* Contribute to delivering Technical excellence across Datacentre Services.
* Identify, Contribute and work towards the technical and service goals defined by DCS management.
* Will be required to participate in an on-call Technical escalation process outside of UK Business hours.
* Creating and performing authorised changes to customer environments, and attending CABs Scheduled patching of Virtualised environments.
* Contribute to the continuous improvement programmes (SIPs / technical roadmaps) of all technology platforms across the datacentre.
* Assist with acceptance into service, understanding the operational support requirements for all new implementations and enhancements/upgrades.
* Contributing to delivering team performance.
Attributes of Successful Candidate
Excellent hands on technical knowledge.
Determined, can-do attitude.
Ability to work on own as well as part of a team.
Attention to detail.
A good work ethic.
ITIL awareness.
Excellent organisation skills.
Professional and presentable at all times.
Ability to handle difficult and demanding customer environments.
General technical awareness of hardware and software desktop environments and corporate structures
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and Operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and the ability to handle concurrent work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base. Ability to Provide Technical guidance to 1st line/2nd line analysts; leading by example at all times especially during Major Incidents.
Skills
Essential:
Minimum 3 years’ hands on experience supporting technical environments.
An excellent understanding and practical knowledge within a number of the following technologies:
* Microsoft AD (Active Directory) and integrated elements/processes such as DNS, GPO, AD DS and RBAC.
* DHCP Server (Microsoft).
* AV (Anti-Virus with key products being Sophos, McAfee & Symantec).
* Web Filtering (WebSense/Symantec/etc.).
* Microsoft SharePoint.
* Cloud Technologies and Environments.
* Microsoft server products (Windows 2012 to 2019).
* Exchange Server (2010 to 2019/Exchange Online).
* VMware / Hyper-V.
Technical knowledge of virtualisation technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, SRM, SCVMM, Hyper-V)
Appropriate certifications or experience in core technology platforms.
Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
Ability to work under pressure and to tight deadlines.
Excellent communication skills, both written and oral with strong presentation skills.
Ability to use ITSM tools to manage incidents/changes/problems tickets.
Ability to manage conflict/challenges within a working environment.
Currently holds or willing to undertake Security Clearance.
Desirable:
ITIL Certified or experience using the ITIL processes.
Experience of working in a multi-client solutions provider.
An understanding of Citrix technologies (XenApp, XenDesktop, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients.)
Experience of public cloud platforms and administration of them.
Degree in Computer Science, Software Engineering, MIS or equivalent preferred.
ITIL qualification or awareness of the ITIL processes.
Scripting knowledge.
Interested ?
Then click the response button now !
At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.
Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy
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