Bank Customer Services Advisor - Aylesbury, Buckinghamshire

Employer
Bromford
Location
Aylesbury, Buckinghamshire
Salary
£11.08/hour £11.08 per hour
Closing date
10 Jun 2022

View more

Job Sector
Care & Social Work
Contract Type
Permanent
Hours
Full Time
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If you have a passion for care and support work, enjoy helping others, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford.

Almost every choice you make here has the power to change someone’s life for the better. This role offers you a big opportunity to make a real difference. Griffin Place operates in conjunction with Buckinghamshire Council, providing a 24/7 housing service, which helps homeless individuals and families achieve a better quality of life. Its a fast-paced and ever-changing environment, so previous experience in a similar role is desirable.

This bank role would be ideally suited to you if you have spare time in your week to cover shifts, sometimes at short notice. Your purpose is to provide ad-hoc housing-related support to vulnerable people who live on our schemes. You will work with our Customer Coaches to provide a detailed handover from your shifts, help maintain the security of our buildings as well as develop positive relationships with our customers.

This role is available as a zero hour contract and you’ll be based at Griffin Place, Aylesbury, HP19 8FE. It will involve regular shift work to cover evening, weekend and night shifts and is subject to an enhanced DBS check.

We want you to be somebody who:

Has experience of working in social housing and/or support-related services
previous customer service experience is essential
Is well organised, comfortable in making their own decisions and a problem solver
Will meet the needs of customers and the wider community, whilst ensuring that service delivery is in line with Bromford’s policies and procedures
Will show confidence when articulating services to customers, colleagues and partner agencies
Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
Has resilience. Things rarely stand still here, so you need to be someone who embraces change and can bounce back after dealing with challenging conversations If you have previous experience as a support worker, young persons support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.

Closing date for applications is Sunday 29 May 2022.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.

A place to be you!

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the .

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application
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