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Call Centre Agents

Employer
Anglian Home Improvements
Location
Norwich
Salary
£18525 - £26000/annum incl salary and performance bonus
Closing date
24 May 2022

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Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time
At Anglian Home Improvements we are looking for Telesales Agents and Contact Centre Agents to work in our custom built Call Centre based in Norwich. The Telesales Agent or Call Agent role is predominantly responsible for outbound calls to our prospective customers to book in sales appointments.  The purpose of our Call Centre role is to engage with a prospective customer, to provide further information about our wide range of products and the financial options available, then securing an appointment for the sales team. In addition to the core role an opportunity to provide support to other department areas, such as webchat and inbound calls is available for telesales professionals looking for a more varied job role. 

To reward this important role you will be offered a permanent career with us, a monthly salary and bonus opportunities of up to an extra £9k per annum or £750 bonus each month.  There will be opportunities for internal career progression as well as the option to upskill with a professional qualification.

There are a variety of benefits and perks in the group available to you, your well-being is important to us and we offer your birthday off each year, in addition to a generous annual leave entitlement.

What the Role is

Developing sales and upselling techniques
Engaging with prospective customers over the phone
Securing a sales lead through outbound or Inbound calls and webchat
Maximising opportunities from call data and overcoming objections
 Achieving set sales performance targets through excellent products knowledge and services available to the prospective customer
 Maintaining up to date product knowledge
 Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation
 What We Need

Proven success in a telesales role and the ability to secure leads
A passion for talking, rapport building and offering a great customer experience
A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience
Determination to succeed, focus to remain motivated, ambition to progress
Excellent communication skills to enhance sales values and drive sales
Committed, reliable and professional agents
Previous experience in a more senior or supervisory role is desirable but not essential
 What We Offer

Competitive Salary and Excellent Bonus with earnings potential up to £26k PA
Internal Progression and Personal Development and Training
A Wide Variety of Staff Benefits and Perks
Discounted Staff Purchase Scheme
31 Days Holiday, including bank Hols, increasing with service
We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.

Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees

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