Sales Office Manager

PRIMARY OBJECTIVE OF POSITION: To support sales and production departments in administration duties including responding to queries from internal and external customers. To maintain relationships with several key accounts.

KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:

* Oversee the day to day operations of sales office and support external sales team

* Must be able to motivate and positively influence staff, especially during times of low morale

* Improve existing administrative systems

* Schedule and attend meetings with internal and external customers, as and when required

* Dealing with customer complaints and resolving disputes

* Promote effective communication across all functions

* Retain top talent. Must be able to motivate and positively influence staff, especially during times of low morale

* Assess and develop new skills within the business

* Manage effective communication channels between customers, suppliers and staff members

* Increase productivity in the office

* Support, develop and manage change within the office

MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED:

* Good basic standard of education required (GCSE level minimum)

* Experience of working in a busy and fast paced working sales environment

* IT literate – Word, Excel

* Numerate with good accuracy and attention to detail

* Data Entry experience

* Must have excellent customer service skills

KEY BEHAVIOURAL COMPETENCIES:

* Methodical and organised

* Conscientious

* Eye for detail

* Good team player

* Good verbal and written communicator