Lead Outreach Worker
- Employer
- Trident Group
- Location
- Washington Court, Birmingham
- Salary
- £20911/annum
- Closing date
- 23 May 2022
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REF/ 52790
Lead Outreach Worker
Washington Court, Birmingham
£(phone number removed) per annum
37.5 hour per week
Shifts Include: 06:30-14:30, 14:00-22:00 including weekends. Flexible between 06:30 and 23:00.
Must be a car driver and willing to drive outreach vehicles.
Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.
The Group consists of;
Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.
About the Role
We are looking to recruit a Lead Rough Sleepers Outreach Worker to join out award winning outreach team. Support clients rough sleeping or at risk of rough sleeping on the streets of Birmingham. The role is a permanent, working 37.5 hours a week from either 06:30-14:30 or 14.00-22.00 Monday-Friday with occasional weekends (5/7 days a week). The role is to provide housing and support solutions to some of the most complex and vulnerable people in the city.
The role will involve undertaking extensive foot and vehicle outreach in all weathers through the whole of Birmingham. The role will require working professionally with a range of statutory and voluntary agencies.
Must be a car driver and willing to drive outreach vehicles.
About you
To apply for this role, you must understand the issues, causes, and solutions to rough sleeping.
It is desired that you will have a wide-ranging experience of working with single homeless people with differing levels of support needs and from different backgrounds and an understanding of the resettlement pathways that need to be in place to reduce rough sleeping. You will be motivated by the desire to make a real impact on individuals and communities and will be able to work on your own initiative as efficiently as possible across many different locations.
Communication
Communicate effectively; verbally, non-verbally and in writing
Sensitively adapt language and communication style
Team Working
Recognising that delivering person centred service to customers is a team effort
Ability to develop and establish relationships with colleagues and customers
Demonstrate appreciation of the role and purpose of other departments
Time Management
Planning and proactively identifying the steps required to ensure that the operational objectives of the service are met
Employ multi-tasking and prioritising capabilities to provide support to customers and staff while dealing with ad-hoc and conflicting priorities in pursuit of the desired results
Following up consistently on set priorities by applying various tools to manage time and meet deadlines
Integrity
Ensuring confidentiality relating to customers and staff
Impact and Influence
Influences through example set by own behaviour
Listens actively and asks open questions to establish others’ viewpoint
Problem Solving
Solving problems using own initiative without passing them upwards where possible
Using available resources to generate solutions
Experience
Experience of working within a busy environment
Experience of keeping accurate and compliant records
Experience of working with Microsoft applications
Employee Benefits
Birmingham Living Wage
Induction and Training
Above basic holiday entitlement
Employee benefit schemes, including Healthcare, Eye Care Vouchers, Cycle to Work Schemes
Applying
All applications must be accompanied with a current CV and Covering Letter outline why you feel you would be suitable for the role, which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV/letter as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live with in the UK
All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please be aware you will need to complete an enhanced adults DBS check before taking up the role
Application will include a face to face interview followed by a 1 hour on the job outreach shadowing exercise where you will go out on outreach with an experience member of the team
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