Skip to main content

This job has expired

Facilities & Maintenance Helpdesk Administrator Apprentice

Employer
SCC
Location
B11, Sparkhill, City and Borough of Birmingham
Salary
£15000 - £16500/annum
Closing date
23 May 2022

View more

Job Sector
IT
Contract Type
Permanent
Hours
Full Time

 

SCC – Specialist Computer Centres is the leading IT services organisation in Europe.

We have been established for over 40 years and have a turnover in excess of £3 billion.

Our business continues to grow creating a real career opportunity for a Facilities & Maintenance Helpdesk Administrator Apprentice based in Birmingham.

Main duties
• Assist the Facilities Manager and Energy & Environmental Manager in ensuring an effective and efficient helpdesk service is delivered in accordance with SCC ISO management systems and procedures
• Assign and log calls/jobs on the helpdesk database via Service Now (in house program).
• Track job progress against contactor pre-determined KPI’s ensuring that response and rectification times and implementing escalation procedures are adhered to
• Oversee & update the allocated job records as required
• Update of site specific files and other documentation
• Review incoming works before allocating work orders/purchase orders to directly employed maintenance team and/or the approved supply chain
• Have sound H&S knowledge
• Report back to SCC Staff & stakeholders on job progress and closure of tasks
• Upload and amend asset information as held in the helpdesk database
• To take ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. This will involve the following but not limited to:-
1. Liaison and follow up with supply chain & F&M staff
2. Ensure tasks are completed in line with the PPM planner & SLA’s/KPI’s
3. Engineer/service reports are completed and filed in the appropriate location
4. Data base is maintained in terms of current specialist subcontractors i.e. contact details etc.
5. Keep regular records of contractors training records and ensuring that insurance certification is current.
• To annually cleanse and refresh the electronic asset register to reflect the following:-
1. Asset/plant replacement details
2. Disposal details of assets/plant & equipment
3. Warranty details
4. Location of plant & equipment
5. Suppliers & installers details
• Operate paper based systems as necessary to compliment the operating software including back-up systems
• General administration duties as follows (but not limited to):
1. Tracking & maintaining annual leave for all FM staff
2. Efficient completion of the Monthly Contract Report as directed by the Facilities Manager
3. Communication correspondence such as emails and telephone calls are followed up/completed as required
• To update and maintain in house SharePoint site with new information/files
• Carry out any other duties when required or as directed by the Facilities Manager/Energy & Environmental Manager.

This job description is intended to give the post holder an appreciation of the role envisaged for the Helpdesk Operator & the range of duties to be undertaken.
It does not attempt to detail every activity. Specific tasks & objectives will be agreed with the post holder at regular intervals.

Person Specification

Technical Competencies
Essential
• Demonstrate previous experience in a similar role or have proven strong administration skills
• Strong IT skills with a good working knowledge of Microsoft Word, Office 365 and Excel.

Behavioural Competencies
• Effective Communication Skills: Able to maintain & manage communication links with a variety of stakeholders.
To give confidence to all Stakeholders that the tasks are being handled and communicated professionally and effectively.
• Initiative: Is able to work alone to get results in an effective way. Understand & seeks to minimise waste in resources & processes. Adopts & encourages others to adopt new ways of working.
• Team Player: Always willing to be involved in other activities to achieve company objectives. Works collaboratively & uses influence to gain resolution of issues. Demonstrates honesty, loyalty & commitment.

Additional Information
• Always follow Group and company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
• Ensure compliance with SCC’s information security procedures in all activities.
• This role does require work on weekends as and when required (prior notice will be given)

Interested?

Then click the response button now!

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert