ITAM Analyst Apprentice

 

SCC – Specialist Computer Centres is the leading IT services organisation in Europe.

We have been established for over 40 years and have a turnover in excess of £3 billion.

Our business continues to grow creating a real career opportunity for a ITAM Analyst Apprentice based in Birmingham, Bracknell and London.

Role Purpose
The ITAM Analyst will play an important role in the delivery of SCC’s Software Asset Management (SAM) and IT Asset Management (ITAM) services to our clients, combining project delivery and administrative support within the Cloud & Software Lifecycle (CSL) Service Delivery Team.
This role provides support to the CSL Team, assisting in delivery of SCC’s hosted Snow Software SAM/ITAM Solution and identification of saving opportunities for our customers.

Principal Accountabilities
The role is responsible for the accurate and timely completion of administrative support tasks;
- Set up new customers within the delivery management system
- Data uploads to SAM portal
- Report extraction and delivery to customers
- Respond to customer requests via telephone and email, within contractual SLAs
- Work with external suppliers and internal departments
- Provide other administrative support as required
- Adhere to strict deadlines and priorities’ where required.
- Work towards obtaining licensing vendor certifications as required e.g. Microsoft

The role is required to attend multiple training sessions delivered by Snow Software, online or at Snow Software’s UK office, as well as in-house training and development. Upon completion of training and personal development, this role will be responsible for delivering 1st line technical support (via telephone, email and web conferencing) with escalation to 2nd line support within Civica and Snow as required.
Reporting Relationships Report to Head of Service Delivery

Essential Competencies
• Computer literate and familiar with IT
• Educated to A-Level standard or higher
• Worked in an office environment previously
• Good Excel skills, MS Outlook/Word knowledge
• Articulate and numerate, with great attention to detail and strong communication skills.
• Analytical and problem solving skills
• Hardworking team player, whilst also able to work independently when required

Preferred Skills
• Experience in IT Helpdesk environment (e.g. 1st or 2nd support)
• Previous experience using Snow Software or other software licensing management solutions
• Experience working with and interpreting large and complex documentation
• Customer Service/Sales experience
• Some understanding of software licensing models

Interested?

Then click the response button now!

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