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AV Field Service Engineer

Employer
SCC
Location
Bracknell, Bracknell Forest
Salary
£35000 - £40000/annum
Closing date
24 May 2022

View more

Job Sector
IT
Contract Type
Permanent
Hours
Full Time

 

SCC – Specialist Computer Centres is the leading IT services organisation in Europe.

We have been established for over 40 years and have a turnover in excess of £3 billion.

Our business continues to grow creating a real career opportunity for a (Field AV Service Engineer) covering London and the south

ROLE SUMMARY

You will ideally be CTS qualified and have at least 3 years of support and configuration experience as an Audio-Visual, Network Support Engineer. The ideal candidate will have a good knowledge of audio visual and control technologies like Creston, AMX & Extron.

KEY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO)

Responsible for undertaking Preventative Maintenance visits, Ad hoc call outs, diagnosing faults, removal/repair/test and operation of all aspects of audio visual, video conference, display and presentation technologies, upgrades of software.

* Customer communication and problem resolution

* Documentation and ticketing system updates

* Develop technical expertise across the complete range of AV and control solutions on offer

* Work closely with internal teams and external clients to provide support for AV & Control Equipment

DESIRED SKILLS & EXPERIENCE

* Minimum of 3 years proven experience supporting AV/VC and control technologies

* Strong hands on experience with Crestron, AMX and Extron configuration and basic programming

* Strong hands on experience with audio controllers: Polycom Soundstructures, Biamp, ClearOne

* Good knowledge about videoconferencing systems: Polycom, Cisco, Lifesize, Starleaf.

* Good knowledge on network protocols and architecture

* Good knowledge on video distribution systems including HDBaseT, video and audio routing/switching systems and other technologies

* Good knowledge on microphones, audio conference systems, digital and analogue mixing desks

* Understanding digital signage products and Exterity IPTV

* Core understanding of Crestron, Kramer, AMX, Smart and Extron products and troubleshooting

* Experience of working within ITIL-based support environment

PERSONAL QUALITIES

Organised, flexible, helpful, driven and a self-motivator. You must be able to think on your feet, use your own initiative, be a problem solver, strong in your convictions – deliver what you say you will do, on time.

To excel you will need to have a drive for excellence in everything you do, knowing you have set the bench mark in standards and that this will ensure success in our solution delivery.

You must appreciate the customer experience avsnet wants to provide, while also understanding that our engineers are our face to the customer.

IN RETURN

You will work with some truly excellent people within our industry in a growing business with a great reputation.

You will be provided with leadership and support to enable you to flourish, where your expertise is listened to, and your ideas tabled at every opportunity.

You will also be provided with a training plan that will be developed over time with this training being scheduled accordingly.

Interested?

Then click the response button now!

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy

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