Night Concierge

 

Night Concierge, Birmingham

REF/ 6392

£18,491.20 per annum

Fixed Term- 6 months

35 hours per week

Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance

Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

About the role

To provide a security and support function to customers as part of a 24 hour service, raising any concerns, and reporting these in line with policy and procedure

Key Responsibilities

Receiving visitors and customers at reception in a professional, polite and courteous manner and deal with all routine enquiries, challenging where appropriate

Undertaking routine building checks to ensure security, health and safety and general tidiness of building and maintain the CCTV

Completing wellbeing/safe and well checks on individuals as required per individual risk assessment

Appropriately recording incidents and coordinating incident response on site.

Completing assessments for individuals who need accommodation at short notice following referral from Outreach services.

Co-ordinating access for services to the building such as night collections

About you

Experience of working with vulnerable adults

Understanding of support housing

Empathy and compassion for others

Experience of working within a security environment

Experience of keeping accurate and compliant records

Experience of working with Microsoft applications

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)