Customer Services Advisor (3 month FTC)

Customer Service Advisor, HydroSure Global Ltd

Full Time - 37.5hrs

Monday - Friday

Hours: 09:00-17:00

Temporary, 3-month contract

We are seeking talented individuals, with the passion to succeed, to join our head office based in Telford. Can you, through innovation and drive, make great things happen? Do you want to join a team of outstanding individuals to revolutionise the customer experience?

Key Responsibilities:

·Delivering an exceptional customer experience through multi-channel contacts, especially customer emails

·Drive customer loyalty through cross-selling the great value products and services that we offer

·Undertake administrative duties

·Support the growth of the business by working on projects to support the company’s bold expansion plans

Skills and Experience:

·An effective communicator

·Driven and determined to be the best

·Can demonstrate empathy and understanding

·Ability to influence

·Problem-solving

·An eye for detail and accuracy

·Passionate about delivering an awesome customer experience

·Adaptable and can work in a fast-paced environment

·Innovative and can support projects to achieve the company goals and beyond

Customer Services Advisors are the front-line of our business, working in a fast-moving environment you need to be able to learn quickly and hit the ground running. Our customers are the most important people in our company; we want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites.

About us

HydroSure Global Ltd is It is the UK's largest eCommerce irrigation products business, selling £5m worth of products per year and is growing very, very quickly. Our purpose is to help customers Irrigate their land. If we do this well, we will achieve our vision of becoming Europe’s leading Irrigation Brand. It does this by selling irrigation products to the trade and public, predominantly under our own HydroSure brand name.

Next Steps:

Apply with your CV

JOB TYPE: Full Time, Temporary