Neighbourhood Coach

Bristol, Avon and Bristol
£26000 - £30000/annum £26,000 - £30,000 per annum + up to
Closing date
24 May 2022

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Job Sector
Customer Service
Contract Type
Full Time
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If you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford.

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues.

To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations

We have two roles available; both are permanent, full time and subject to an enhanced DBS check. You’ll be based in either Staple Hill or Mangotsfield, BS16 5HS and travel to and from surrounding areas is required. Regular home working is available.

Find out more about the role by .

You will be someone who:

Has experience working in a customer facing role, ideally within housing management
Strives to achieve performance targets, maximising customer satisfaction
Is tenacious and resilient – who does what it takes to achieve the right outcome
Sees the best in people and has the capacity to coach
Has a reputation for first-rate influencing, negotiating and relationship building skills
Has access to a vehicle and a full driving licenceYour previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

The closing date is Tuesday 10 May with interviews taking place Tuesday 17 May 2022
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