Central Group Co-Ordinator

East Bilney Coachworks Ltd is an award winning, family owned business operating out of seven specialist accident repair centres, employing around 190 people across Norfolk.   

The Company continues to invest in Training and Technology to ensure it remains at the forefront of an ever changing industry.       

With continued growth and ever increasing work levels, we are recruiting the following full time, permanent position: Central Group Co-ordinator. (Norwich-South)

This full time role (45 hours on a Monday to Friday, plus alternate Saturday Mornings) will involve all aspects of Office Administration duties, based at our Control Centre in Norwich, Norfolk.

You must be confident, with the ability to delight our customers and work providers, whether in person, by telephone or using electronic methods.

The duties will include meet and greet of customers, receipt and handover of vehicles, dealing with customers and enquiries, liaising with customers, work providers and colleagues, answering telephone enquiries and completing a wide range of daily tasks. 

Administration work involves all aspects of administration, including invoicing, updating systems, daily progress updates, drafting letters and following our procedures.

Applicants must have previous experience in a customer service and administration role, along with good IT skills and a working knowledge of Microsoft Office (i.e. Word, Excel and Outlook)

Accident Repair Centre knowledge or experience would be an advantage, although not essential as Training can be provided.