An exciting opportunity to join a Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Project Office Administrator role reporting to the Planning Team Leader, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams.
The role includes:
Managing inbound customer contact in a timely manner
Issue correspondence to residents including appointment letters, newsletters and care leaflets
Prepare survey administration for distribution regarding installations
Raise and distribute purchase orders for regional and office e.g Skip replacements and stores orders
production of and management of Contract documentation including H&S packs
provide back support and cover customer services including reporting residents issues.
Champion excellent customer service and our Customer first culture.
Communicate effectively, ensuring residents issues are understood and where necessary any individual special requirements are dealt with sensitively.
Experience required for this role:
Previous experience of working in a customer services role
Great customer skills
Word and excel to intermediate level
Experience of data input and customer record maintenance
Analytical and systematic approach, familiar with quality systems and processes
Self-starter with keen attention to detail and well organised.
Strong communications skills, positive can-do attitude and a team player
This is full time Monday to Friday office-based role and in return you can expect a competitive salary package, free parking and other benefits.
We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees