Customer Service Advisor

An exciting opportunity for a Customer Service Advisor to join a well established financial services business based in Preston, being the first point of contact for customers, providing first class customer service. Supporting customers with a wide range of queries and offering them solutions. This is a really exciting role working within a busy fast pace environment with lots of variety and opportunity to progress within the business.

Client Details

Our client are a well established financial services business based in Preston, they are currently going through a period of growth and are looking to expand their customer service team. Our client offers great career progression, competitive salary and excellent benefits.

Description

Duties of the customer service advisor will be:

As a Customer Service Advisor you'll be supporting customers with queries
You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries.
Pro-actively respond to customer queries
Following processes
Complaint handling where requiredProfile

The successful candidate will have the below skills:

To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle cases quickly and efficiently.
Keen eye for detail
Ability to work well under pressure.
Experience in a customer focused role is preferable.
Excellent verbal and written communication skills.
Excellent IT skills.Job Offer

Job Offer

Salary £19,000

Great company benefits

Hours - Monday - Friday 9am - 5pm