Service Delivery Case Worker Team Leader (EO Grade ) Southport
- Employer
- Adecco
- Location
- Southport, Merseyside
- Salary
- £12.88/hour
- Closing date
- 1 Feb 2022
View more
- Job Sector
- Administration
- Contract Type
- Temporary
- Hours
- Full Time
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Job Details
CASE WORKER TEAM LEADER (EO GRADE )
Location: Southport
Salary: Temporary - £12.88
Fixed Term Contract - £24,833
Hours -Monday to Friday 37 hrs 9-5pm
Depending on location, some roles will require working a fixed pattern 4 or 5 days a week, with some Saturday working (approximately 1 in 3)
Adecco are working with HMPO that provide passports for British citizens, passport verification services and overseeing the delivery of civil registration in England and Wales. and employs around 4,000 people across the UK.
They are undergoing a period of transformation with an aspiration of further improving our customer service by becoming a modern digital business. It is an exciting time to work in a part of government that touches the lives of the vast majority of citizens
The role will initially be a temporary role for up to 4 months, after this period there is the potential to go onto a Fixed Term Contract with the Home Office (HMPO) for up to 22 months.
You will then be entitled to the benefits entitles by permanent employees such as
Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
HMPO are looking for strong Team Leaders to management and development an operational team, with the aim of improving performance and consistently meeting targets for quality, efficiency and customer service in processing passport applications, customer complaints and correspondence.
The role will be to manage performance to meet agreed targets in relation to quantity, quality and customer service. To oversee the integrity and accuracy of the work of the team to comply with key policy imperatives and security instructions and ensure that all dealings with customers are handled in a timely, courteous, and helpful manner.
You will also be involved in general team management of around 10 to ensure they manage the use of procedures, policy and best practice guidelines as well as manage the attendance, performance levels and address development needs and potential.
The Home Office requires candidaets that are flexible and you may be offered the above or simiar role at the same grading once your clearance is received.
Behaviours
Communicating and Influencing
Delivering at Pace
Managing a Quality Service
Working Together
Security Clearance Due to the nature of the work CTC you will require security clearance
Resided in the UK for the last 3 years
Have a *current* British Passport or settlement status due to the sensitive nature of the work
NI Number
2 x proof of addresses (all in uk)
5 years full history with no gaps of more than 1 month
3 years solid reference with no gaps of more than 1 month Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Location: Southport
Salary: Temporary - £12.88
Fixed Term Contract - £24,833
Hours -Monday to Friday 37 hrs 9-5pm
Depending on location, some roles will require working a fixed pattern 4 or 5 days a week, with some Saturday working (approximately 1 in 3)
Adecco are working with HMPO that provide passports for British citizens, passport verification services and overseeing the delivery of civil registration in England and Wales. and employs around 4,000 people across the UK.
They are undergoing a period of transformation with an aspiration of further improving our customer service by becoming a modern digital business. It is an exciting time to work in a part of government that touches the lives of the vast majority of citizens
The role will initially be a temporary role for up to 4 months, after this period there is the potential to go onto a Fixed Term Contract with the Home Office (HMPO) for up to 22 months.
You will then be entitled to the benefits entitles by permanent employees such as
Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
HMPO are looking for strong Team Leaders to management and development an operational team, with the aim of improving performance and consistently meeting targets for quality, efficiency and customer service in processing passport applications, customer complaints and correspondence.
The role will be to manage performance to meet agreed targets in relation to quantity, quality and customer service. To oversee the integrity and accuracy of the work of the team to comply with key policy imperatives and security instructions and ensure that all dealings with customers are handled in a timely, courteous, and helpful manner.
You will also be involved in general team management of around 10 to ensure they manage the use of procedures, policy and best practice guidelines as well as manage the attendance, performance levels and address development needs and potential.
The Home Office requires candidaets that are flexible and you may be offered the above or simiar role at the same grading once your clearance is received.
Behaviours
Communicating and Influencing
Delivering at Pace
Managing a Quality Service
Working Together
Security Clearance Due to the nature of the work CTC you will require security clearance
Resided in the UK for the last 3 years
Have a *current* British Passport or settlement status due to the sensitive nature of the work
NI Number
2 x proof of addresses (all in uk)
5 years full history with no gaps of more than 1 month
3 years solid reference with no gaps of more than 1 month Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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