Customer Service, work from home

Job title: Customer Service Agent

Length of assignment: 6 months, opportunity to transfer over to perm contract.

Location: Edinburgh - initially working from home

Pay to candidate: £11

Work Hours: Monday to Friday, 8:30-5pm (37.5hr contract)

Start Date: 7th February 2022.

We are looking for Customer Service Agent to join our office in Edinburgh. We require the successful candidate to work in a busy team dealing mainly with pension's management responsible for delivering a high level of customer service to scheme members.

What can you expect?

As part of your day-to-day responsibilities you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customer's pension enquiry are resolved. There is a 5 week initial training period to learn systems and knowledge.

For the time being you'll be working from home, however, we do anticipate that this will transition into a 'hybrid' role where your role will be split between the office and at home. Full equipment for this role is provided for, including headset and laptop.

What you will be rewarded with?

We offer competitive salaries and comprehensive benefits.
We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

We will rely on you to:

Exceeding customer expectations by delivering timely, accurate service in a professional manner.
Deliver efficient work practices by understanding and utilising software and process.
Work as part of a team to contribute to a culture of a "great place to work".
Work within the company procedures to maintain a high level of trust
Meet or exceed all performance metrics as defined in your personal performance management plan

What you need to have:

Excellent customer service skills
Ability to understand customer needs and provide the correct solution
High level of interpersonal skills and an ability to communicate across the internal and external customer group
Skilled in listening and responding to a customer's needs verbally and through the written word
Defuse and respond to customer complaints ensuring follow up actions are completed and recorded

What will make you stand out:

Previous or current experience working in a call centre environment
An understanding of how UK Pension Schemes workSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age