Customer Service Advisor

As a Customer Service Advisor you will be the first point of contact for our customers. Main duties would involve placing and answering calls (no sales or cold calling) and capturing all the relevant information efficiently and accurately, whilst providing an excellent customer experience.

This is a great opportunity for someone who loves speaking to people and got customer service experience from various backgrounds.

The Role:

Permanent Role to start 17.01.2022 or later

Hybrid Working - 50% at home and 50% in Liverpool City Centre - IT equipment provided

Phone based role taking calls - must enjoy speaking to people on the phone

Dealing with basic Customer enquiries, validating and recording information

Working hours are 5 days in 7 on a rota given 4 weeks in advance

Full-time (37 hours) and part-time (15-25 hours) roles available
Early, middle and late shifts

Operating hours: Mon-Sat 9am-8pm; Sundays 9am- 6pm
Weekends - able to work 1 weekend in 3

Excellent training and development

Experience, Skills, and Attributes

Excellent Communications & Customer Service Skills with people at all levels

Ideally previous experience within a telephone-based environment

Professional approach at all times

Great written, oral, and interpersonal skills

Enjoy a fast-paced environment

Ability to work on own initiative

Attention to detail - crucial

Please apply to this advert if you feel you have the skills and experience!

Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco is an equal opportunities employee

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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