Customer Service Advisor

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

Client Details

A leading Insurance company committed to helping newly qualified drivers lower their premiums.

Description

As Customer Service Advisor you will be responsible for the following:

Assist our customers regardless of the channel they use, e.g. web, telephone, email, etc.
Use my clients systems to enter customer data to a high standard of accuracy
Validate and process new customer accounts assisting customers with any account related enquiries
Maintain a strong and up to date working knowledge of all processes relating to relevant products and services
When appropriate, seek opportunities to add value to the customer and build customer loyalty through the promotion of my clients products and services
Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained
Establish and communicate high standards of customer service in line with my client's values and culture
Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success
Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirementsProfile

Proficient in Microsoft Office
Customer Service Experience
Strong communicator both written and verbal
Able to prioritise workload to meet challenging deadlines and ability to multi-taskJob Offer

Permanent Role
£19,000 - £20,000
Hybrid working (2 days from home)
Hours of work are 9:00am to 17:30pm Monday to Friday
Need to work 1 Saturday per month (10:00am to 2:00pm) - However you get the time back in lieu