Administrator - Hybrid Working (Leeds)
- Employer
- Interaction Recruitment
- Location
- Leeds
- Salary
- £19000 - £21000/annum
- Closing date
- 1 Feb 2022
View more
- Job Sector
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
Customer Data Administrator
Hours: Mon/Tues/Thurs 8:30am – 5:00pm Working From Home
Weds 8:30am – 5:00pm in office
Fri 8:30 – 4:30pm Working From Home
Salary: £19,(Apply online only) - £21,(Apply online only) PA
Candidates must live in Leeds or surrounding areas.
Key Accountabilities:
To investigate and identify potential change of customers and to process the setup of change of customers (CoC’s).
Accurate and timely management of Customer Data Query tickets.
To ensure all deemed and any other change to contracts are set up accurately and within agreed timescales.
To ensure that all processes are operated in a timely and efficient manner in accordance with current business and industry practices. With a focus to provide excellent customer service at all times
Ability to communicate effectively with customers, consultants and brokers as well as third party industry bodies, e.g. National Grid by phone and email.
Adherence to internal processes and risk frameworks and an active involvement in identifying and implementing improvements.
Ensure management and the team are kept up to date with issues and escalations are carried out in a timely manner. Provide detailed handovers to the team at every opportunity.
To identify themes of process and system issues that are creating high volumes of queries
To provide support to the Credit Control team to resolve disputes in a timely manner
Outcome, Results and Key Performance Indicators:
Ensure all systems are updated accurately and all reports are subsequently delivered on time.
Ensure compliance with industry standards.
All details in the system to be current at all times, including case status and contact notes.
Ensure all change of customers are resolved within the agreed timescales.
Minimal errors and rework.
Awareness of the following Continuous Improvement Processes; ‘Contract Management’ (Gas and Electricity), ‘Customer Set-up’ (Gas and Electricity), ‘Billing’ (Gas and Electricity), ‘Supply and Balancing’ (Gas and Electricity), ‘Customer Payments and Bad Debts’ (Gas and Electricity).
Familiar with the ‘Change of Customer’ Continuous Improvement Processes for Gas and Electricity.
High level of customer satisfaction.
If Interested, APPLY NOW! Alternatively, please send a copy of your CV to Victoria.Goonery
INDBKS
Hours: Mon/Tues/Thurs 8:30am – 5:00pm Working From Home
Weds 8:30am – 5:00pm in office
Fri 8:30 – 4:30pm Working From Home
Salary: £19,(Apply online only) - £21,(Apply online only) PA
Candidates must live in Leeds or surrounding areas.
Key Accountabilities:
To investigate and identify potential change of customers and to process the setup of change of customers (CoC’s).
Accurate and timely management of Customer Data Query tickets.
To ensure all deemed and any other change to contracts are set up accurately and within agreed timescales.
To ensure that all processes are operated in a timely and efficient manner in accordance with current business and industry practices. With a focus to provide excellent customer service at all times
Ability to communicate effectively with customers, consultants and brokers as well as third party industry bodies, e.g. National Grid by phone and email.
Adherence to internal processes and risk frameworks and an active involvement in identifying and implementing improvements.
Ensure management and the team are kept up to date with issues and escalations are carried out in a timely manner. Provide detailed handovers to the team at every opportunity.
To identify themes of process and system issues that are creating high volumes of queries
To provide support to the Credit Control team to resolve disputes in a timely manner
Outcome, Results and Key Performance Indicators:
Ensure all systems are updated accurately and all reports are subsequently delivered on time.
Ensure compliance with industry standards.
All details in the system to be current at all times, including case status and contact notes.
Ensure all change of customers are resolved within the agreed timescales.
Minimal errors and rework.
Awareness of the following Continuous Improvement Processes; ‘Contract Management’ (Gas and Electricity), ‘Customer Set-up’ (Gas and Electricity), ‘Billing’ (Gas and Electricity), ‘Supply and Balancing’ (Gas and Electricity), ‘Customer Payments and Bad Debts’ (Gas and Electricity).
Familiar with the ‘Change of Customer’ Continuous Improvement Processes for Gas and Electricity.
High level of customer satisfaction.
If Interested, APPLY NOW! Alternatively, please send a copy of your CV to Victoria.Goonery
INDBKS
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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