Senior Administrator - Remote role

Working from home Senior Administrator (courses)

My client is a very successful and highly regarded finance training course and conference provider with an international and blue chip client list.

The position requires an extremely high degree of personal organisation and attention to detail. It also requires intelligence, diligence, accuracy, the ability to think for yourself and to show initiative as well as the ability to thrive under pressure whilst maintaining control, being professional and adopting, at all times, a can-do attitude.

Duties

Processing course bookings into the CRM and setting follow ups for the sales team.
Processing replacements, transfers and cancellations.
Adding and coding participants onto our CRM for public & in-house courses.
Raising invoices / credit notes, monitoring credit control and chasing clients for payments
Assisting with live webinars: o Creating webinar links and sending out calendar invitations to participants and trainerso Auditing the course on the day to ensure all technical issues are resolved. o Carrying out webinar platform tests with clients if needed.

Assisting with classroom courses: (all courses currently online but may present some in a classroom setting in the future) o Liaising with venue and clients to confirm courses and advise on room requirements, lunches and dietary requirements. o Liaising with printers for materials to be produced and couriered to venues.
Arranging for post course assessment forms and certificates to be sent out to participants.
Assisting on large training projects, assigning courses based on topic and language and being flexible on adapting to the client's specific needs.
Liaising with trainers for data availability for scheduling courses.
Arranging travel, visas and accommodation for trainers if required.
Supporting trainers with tailored course requirements and chasing for course materials / assessments.
Maintaining all of our client facing materials (website, outlines, calendars and brochures)
Occasionally assisting with data cleansing / CRM testing if/when upgrades are made to the internal CRM system.
Plus any other duties to assist the department / sales team Required skills and personal attributes
Excellent use of all Microsoft Office applications
Excellent written and spoken English
Excellent listening skills
Must be extremely well organised
The ability to manage own workload, prioritise and work/keep to deadlines
Must have a good eye for detail
Must have a "can do" attitude * Must be accurate and diligent * Must be a quick learner * Must be enterprising * Must be hard working and proactive * Must be focussed on the client * Must be able to work accurately under pressureOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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