Gateline Customer Service Assistant

Please note this role's hours are sporadic so one week you could have one shift and the next 4 shifts, so we are ideally looking for someone going into retirement or someone who is just looking for those part time hours.

Our Gate line Assistants, will provide a First-class service to our customers whilst ensuring their safety at all times.

They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.

You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers.

You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking.

Responsibilities:

. Effectively operate the gates ensuring the safety of all who pass through them.

. Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.

. Report any incidents and undertake measures to ensure the safety of the station.

. Undertake ticket checks and pass any irregularities to Revenue Protection.

. Wear uniform and I.D badge when working on shift and travelling to and from that shift

Training will be given in all aspects of the role

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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