Administrator

Administrator, Entertainment and Leisure based in Coventry, salary £20,000 per annum, 22 days annual leave plus bank holidays.

The Company:

Back in 1989, the Company set up one of the first specialist agencies in the UK to match the right spas with customers’ needs.

The Company have been based on a free booking service and good old-fashioned telephone advice. Not just any advice but guidance based on first-hand experience of our spas. We believe our personal experience is what qualifies us to match what you’re looking for with the ideal spa venue for your individual needs.

From having started from a corner in our garage we have now become the UK's leading spa booking agency and last year arranged spa experiences for over 75,000 much valued customers. There is no let-up in our drive to continue our growth.

We are now looking for an Administrator to join our fantastic team to support with the administration tasks necessary for the Company.

This is a permanent, full-time role working 40 hours per week, Monday to Friday. Part-time positions will also be considered, minimum of 25 hours. Immediate start available.

Administrator Main Duties:

• Answering phone calls.
• Replying to general customer queries via email.
• Booking spa breaks by email or phone at the request from the customers.
• Re-arranging spa bookings due to cancellations.
• Processing and packing gift voucher orders.
• Updating Trust Pilot online review platform.
• Ensuring the Company’s procedures are followed in all relevant administrative systems.
• Supporting the team with various related administration duties.
• Undertaking any other duties which are consistent with the function of the job including attending staff meetings and attending training courses as necessary.

Administrator Necessary Skills, Qualifications and Experience:

• Previous experience in a similar role is essential.
• Excellent communication skills, both oral and written.
• Strong administrative skills.
• Ability to organise your own workload.
• An excellent team player and ability to support colleagues.
• Excellent customer service skills.
• Excellent telephone manner.
• Confident with IT software including, Microsoft Word, Excel and Outlook.
• IT literate.
• Good time management skills.

Once you have submitted your CV, please complete the comments box and tell us why you think you are the perfect candidate for this position.

While we would like to contact all our candidates, unfortunately, this is not possible so if you haven’t heard from us a week after the closing date, your application has not been successful.

We do not accept applications from recruitment agencies.