Customer Service Administrator

JOB TILE: Customer Service Administrator

LOCATION: Okehampton

SALARY: £17,500 - £18,500 PA dependant on experience

BENEFITS: Flexible working hours, 24 days holiday plus 8 Bank Holidays, Xmas shutdown, Contributory pension scheme and Profit-share based bonus scheme, laptop, occasional work from home options.

HOURS: Full Time - 36.75 hours per week permanent, the company offers a flexi time scheme and early Friday finish

THE COMPANY & THE ROLE: This specialist manufacturing company have been around for over 40 years and market their products in over 80 countries. The main purpose of your role will be the preparation of quotes and the daily processing of sales invoices and other associated documents to ensure a smooth sales process for the companies customers. You will be the first point of contact for all customer enquiries, and will ensure that all clients and customers receive a high level service from start to finish.

We are looking for a driven individual with a positive mindset who has the ability to learn quickly. The candidate needs no prior office experience and could have recently left education and be looking for their first office job or at the same time have office experience and be looking to join a friendly and down to earth team with flexible working.

KEY DUTIES:

Sales Order Entry
Raising Dispatch Notes
Raising Sales Invoices
Preparing quotes
Telephone call handling
Responding to customer enquiries
Other general office duties

THE CANDIDATE:

You will be able to work well in a team and be able work with different departments in order to ensure all customer queries are taken care of and that the sales process flows as smoothly as possible.

You should have strong organisation skills including time management in order to work efficiently while also being able to self-review their work to ensure minimal errors.

You should also have strong communication skills including spelling and grammar to ensure all communications sent on behalf of the company are professional and succinct.

Furthermore, a key part of the job is the use of IT and hence the candidate should be IT literate and have experience of the Microsoft office applications (Word & Outlook).

THE FOLLOWING EXPERIENCE IS DESIRABLE:

Previous experience in providing good customer service over E-mail and Telephone.
Knowledge of the standard sales process and other general business knowledge.
Experience using ERP / MRP software packages

TO APPLY: Please get in touch ASAP! If you are interested in this role and would like the opportunity to work for a highly reputable organisation, please call Alex on (phone number removed) or email a copy of your CV to (url removed). We really look forward to hearing from you!

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