Resoloution Advisor

Interaction Recruitment are proud to be working with one of sheffields most sought after employers in recruiting for Resolution Generalist's for their premier Support Centre. 
 
The role will be working via Interaction Recruitment for the first 12 weeks before being taken on permanently.

Our clients values support why they are a sought after employer, their vision will ensure you are well looked after as an employee throughout your career with them. 

Do you like the sound of working in a fast paced, exciting, values-based company where our client put their people first? 

The role is problem solving to ensure your client receives excellent customer resolution. Youll be trained for taking inbound calls and will also have the opportunity to develop in other areas once fully up to speed in the role.

The role: 
 
Meeting our clients standards, KPIS and service levels through answering inbound Customer Service calls

Carrying out Customer Resolution administration tasks

Engaging in daily teams chats with your peers in order to provide and receive support

Receiving ongoing coaching to enable you to meet and delight our customers

Working with Microsoft Office 365, CRM system and delivery systems.

The Person:

· Excellent communication skills and a passion for providing Customers with excellent service

· The ability to build good rapport with customers and demonstrate empathy with a confident telephone manner

· Self-motivation with a drive to find the right solutions for our customers

· Resilience and the ability to remain calm under pressure

· Confidence and experience using IT

· Strong attention to detail

· Professionalism and an ability to work independently as part of a team based structure

· Willingness to learn, grow and work within a changing environment 

Whats on Offer:-

· Discounts at a range of high street and online retailers

· Free & Confidential Employee Assistance Program and Wellbeing Service which includes a wide range of services including financial and legal support and advice.

· A competitive pension scheme

· Subsidised meals and free Healthy Options

· Family Friendly policies

· Free parking

· 39 hours per week and with an hourly rate of £9.50 (£19,266 PA); working hours are shift based between 7:00 am and 8:15 pm and include alternate weekends after the initial training. 

Our client prides itselfs on offering a Covid secure workspace with lots of measures in place to help keep you safe. 

If this position is of interest, please contact (url removed)