JOB TITLE: Sales Office Team Leader
LOCATION: Wellington, Somerset
SALARY: £28K - £30K PA DOE
HOURS: 7:45am - 5pm Monday to Thursday and 8:30am - 12.30pm Friday.
BENEFITS: 25 days holiday plus Bank Holidays, Pension Plan, early Friday finish, free parking, friendly and down to earth team.
THE COMPANY: A well-established and highly reputable distribution business. They are a leader in their industry and have excellent staff retention.
Leading the office-based staff in the service department.
Co-ordinate day to day activities using staff members efficiently.
Produce and analyse management information to identify weaknesses and problem areas.
Represent the service office in all technical meetings.
Liaise with the IT team to develop and then oversee a technical web chat line.
Ensure all Health and Safety requirements relating to the service engineers' work are complied with at all times.
Ensure customers complaints are dealt with in a professional manner, both verbally and by letter and where appropriate in person.
Design, implement and arrange training programs to continuously improve the skill levels of team members.
Perform appraisals with team members.
Interview and recruit new staff members when required.
Develop processes to improve the department.
Produce departmental performance reports as requested by the Sales and Service Director.
Improve response times and number of visits made by each engineer.SKILLS / KNOWLEDGE / EXPERIENCE:
Experience managing and coordinating a team of people in an office setting.
Good MS Office skills (Word, Excel etc).
Motivated, positive team player.Next steps…If you have the relevant skills and experience for this role and you would like more information, please apply online or call the team on (phone number removed). You can also email your CV to (url removed).
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