Customer Service Administrator

Customer Service Advisor/ Agent
Orpington

£20K-£22k

Benefits: Ongoing training, Free parking, pension scheme, regular incentives to win prizes such as money, days out, meals out, an extra day of annual leave, progression, training and development, great location

We are excited to be working with this client once again in 2021. This fast-growing organisation is looking to take on a Customer Service Advisor for their payments team. This is your opportunity to join a fun and vibrant team of professionals who will motivate you to excel in your role. Your role is to ensure that the needs of their customers are satisfied.

The role demands a well-organised person, capable of managing their time in all general duties and day to day tasks. You must be a good communicator and have strong numeracy and literacy skills, be computer literate and have experience with word-processing, spreadsheets, and email.

As you progress through your role full training will be provided and you will be expected to learn about and rise to the challenges of the organisation's products and services.

Key responsibilities include:

Provide excellent customer experience by communicating courteously via telephone, email and letter
Investigate and solve customer billing concerns, handling any issues through to resolution to provide our customers with a consistent, personal touch
Provide help and advice to customers using our organisation's products and services
Maintain procedures within the team such as BACS payments, Direct Debits, Invoicing, Debt Management and Suspensions
Monitoring multiple inboxes responding to all queries efficiently
Mail adminsitration
Following up to customers interactions
Adhere to operational standards
Maintenance of databaseThe successful candidate will be:

Reliability
Passionate to help
Team player
Eager to learn and take on new challenges
Computer literate (word-processing, spread sheets and email) and customer relations management systems
Ability to work under pressure
To liaise with customers for enquires and handling complaints

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.

If you would like to speak to us about this opportunity, please do get in touch with Office Angels Bromley on (phone number removed), alternatively email (url removed) with your CV.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website