Band 3 NHS Administrative Assistant

Band 3 NHS Administrative Assistant  
Location: Ayr & Kilmarnock (Cover Both Sites)
Hours: Full Time
Salary: Band 3 (£(phone number removed)

In partnership with our client, we are recruiting an Administrative Assistant to work within the NHS on a full time basis.

What does the role consist of?

Daily first point of contact in person and by telephone for all issues relating to PIP service.
Daily management of assessment centre activity.
Effective maintenance of all data management systems and department records.
Day to day admin service.
Managing claimant attendance at centre in line with contract.
Meeting and greeting claimants.
Dealing effectively and sensitively with all issues relating to claimants some of which may present communication difficulties.
Verification of claimant’s identity.
Assisting claimants with completion of forms such as travel expense claims.
Verification and processing of claimant’s travel expenses.
Maintaining a record of claimants who did not attend their assessments (DNAs).
Preparing and maintaining assessment rooms to ensure readiness for assessor and claimant.Requirements of the role:

Requires customer service experience in a customer facing role.
Requires effective listening, communication, and interpersonal skills
SVQ111 in administration or equivalent experience.
Requires knowledge of full range of administrative procedures.
Requires knowledge of Microsoft Office software including Word, Excel, and Outlook.
Experience of dealing with appointments/systems
Ability to travel to other sites for the purposes of annual leave cover.Benefits include:

NHS pension
27 days annual leave in your first year, rising to 33 after 10 years
8 Days public holidays
Monday to Friday 8.30am – 4.30pm
A full training 
Mixture of office based and home working opportunities once fully trainedFor further information regarding this position or to begin an application please don't hesitate to contact Ellouise at Meridian on (url removed) or call (phone number removed). Alternatively, you can click apply to the advert and we will be in touch