Customer Services Advisor
- Employer
- Interaction Recruitment
- Location
- Hitchin
- Salary
- £22000 - £24000/annum 25 days annual leave plus BH, pensio
- Closing date
- 30 Nov 2021
View more
- Job Sector
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
My client, a leading supplier of Door and Door safety related products, is currently looking for a Customer Services Advisor to join their busy team based in Hertfordshire.
You will be responsible for a number of National Accounts, looking after existing clients and being a sole point of contact to ensure smooth running of live and new contracts, being pro-active and reactive to allow the business to run smoothly.
As the National Accounts Specialist, you will take full ownership of account management and work in partnership with your customers.
Responsibilities include:
Managing accounts by working closely with our six branches, ensuring KPI's are met, managed and adhered too for all reactive maintenance visits, quoted work and PPMs (Pre-Planned Maintenance).
Using both our systems in addition to our customer specific portals to invoice, as well as continually keep our customers and wider service department updated on all account requirements.
Leading client service reviews and providing accurate and regular reports on service performance to the customers as well as internal management teams.
As a Senior, you will be available to assist in escalations on accounts outside your immediate responsibility to provide assistance for the National Accounts team.
While the office hours are 8am - 5pm, Monday- Friday, you may be required to assist with urgent enquiries, relating to National Accounts, via phone, on occasions outside of normal office hours.
What do we want from you?
Previous experience within an account management role, dealing with KPIs, monitoring performance and providing regular review information for continuing account success.
Great analytical and problem-solving skills.
Able to build strong and positive relationships with both Customers and internal staff.
Experience with Salesforce is desirable, but not essential. However, you will need to be confident in using a range of systems.
Excellent communication skills, both written and verbally.
Experience in presenting to a range of stakeholders.
What can my client offer you?
Competitive Salary
25 days annual leave, plus bank holidays
Annual Leave Purchase Scheme
Paid Sickness
SMART Pension Scheme
Support for your healthcare needs- plus access to an Employee Assistance Programme including counselling and legal support
Life Insurance
Discounts with a number of retailers
We also provide on the job training.
If you would like to apply, please do so here or for more information contact Tom at Interaction Recruitment, (url removed) or call (phone number removed)
You will be responsible for a number of National Accounts, looking after existing clients and being a sole point of contact to ensure smooth running of live and new contracts, being pro-active and reactive to allow the business to run smoothly.
As the National Accounts Specialist, you will take full ownership of account management and work in partnership with your customers.
Responsibilities include:
Managing accounts by working closely with our six branches, ensuring KPI's are met, managed and adhered too for all reactive maintenance visits, quoted work and PPMs (Pre-Planned Maintenance).
Using both our systems in addition to our customer specific portals to invoice, as well as continually keep our customers and wider service department updated on all account requirements.
Leading client service reviews and providing accurate and regular reports on service performance to the customers as well as internal management teams.
As a Senior, you will be available to assist in escalations on accounts outside your immediate responsibility to provide assistance for the National Accounts team.
While the office hours are 8am - 5pm, Monday- Friday, you may be required to assist with urgent enquiries, relating to National Accounts, via phone, on occasions outside of normal office hours.
What do we want from you?
Previous experience within an account management role, dealing with KPIs, monitoring performance and providing regular review information for continuing account success.
Great analytical and problem-solving skills.
Able to build strong and positive relationships with both Customers and internal staff.
Experience with Salesforce is desirable, but not essential. However, you will need to be confident in using a range of systems.
Excellent communication skills, both written and verbally.
Experience in presenting to a range of stakeholders.
What can my client offer you?
Competitive Salary
25 days annual leave, plus bank holidays
Annual Leave Purchase Scheme
Paid Sickness
SMART Pension Scheme
Support for your healthcare needs- plus access to an Employee Assistance Programme including counselling and legal support
Life Insurance
Discounts with a number of retailers
We also provide on the job training.
If you would like to apply, please do so here or for more information contact Tom at Interaction Recruitment, (url removed) or call (phone number removed)
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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