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Customer Service Agent

Hager Group
Hortonwood, Telford, Shropshire, TF1 7FT
£20,500 + Bonus + Benefits
Closing date
18 Nov 2021

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Job Sector
Customer Service
Contract Type
Full Time
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Customer Service / Customer Contact Centre Agent

Hortonwood, Telford, Shropshire, TF1 7FT.

  • Basic salary of £20,500
  • Bonus scheme
  • Annual salary review
  • Generous company pension scheme
  • Cycle to work scheme
  • Opportunities to develop within the company
  • Long established and secure company with ambitious growth plans
  • Friendly, professional working environment


We're looking for a customer service professional with a minimum of 3 years experience in a customer facing role. You'll be able to demonstrate meticulous attention to detail with accurate keyboard / data entry skills. The ideal candidate will live within an easy commute of our offices based in Hortonwood, Telford. 

Using excellent listening and communication skills you will be required to service inbound customer calls. Within the call you’ll need to establish the customer requirement and manage their experience while finding the best solution.

You'll be the face of the Customer Contact Centre, contributing wholeheartedly to a seamless customer experience by developing meaningful relationships with our customers, taking ownership of our customer's journey's with us and providing a best in class level of service. 

Our culture is open, honest and trustworthy. Our employees are truly empowered to maximise their potential, they are recognised for their hard work and success and the value you add to the business. We operate a flat structure, which is not a big corporate or involves a hierarchical senior management team. You will be empowered to be bold, to be creative and to make a difference.

If you are looking for an exciting challenge, and a chance to grow and develop with a leading brand, we would love to hear from you.

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